Fair Maid Reviews Summary

Ambiance and Decor

Pros:

• "First time we have been here since their refurbishment. Massive improvement, so much lighter and spacious."
• "There's a nice outside seating area and a large free well lit car park."
• "Lots of outside seating with parasols, large car park."
• "A lively pub with a mixture of company, plenty of seating including sports adult only area, toilets spotless 👍🏼"
• "Lovely outside seating area, plenty of screens for sports fans."
• "Excellent beer garden and outside seating."
• "It's a big, clean, warm, and comfortable pub."

Cons:

• "No atmosphere, only one helpful member of staff, what a shame, won't be supporting this local pub for a while."
• "Other customers can be quite loud especially when sports events are on."
• "There did seem a slightly fusty smell of urine about."
• "Entering to a cold bitter environment with no one greeting us after staring us down."
• "Although almost impossible to get through via the telephone. Rang at various times across 3 days and no answer."
• "The only downside was the toilets, really could do with a good deep clean."
• "I'm Not one to do reviews like this however... having been a regular customer here for over a year we have noticed a steady decline in its service, quality of food and management."

Service

Pros:

• "The staff were very friendly and efficient and the food service was very quick."
• "Staff friendly. Service good. Even though being warned of long wait for food ours was served quite quickly."
• "Staff were amazing, nothing was too much trouble."
• "Staff very friendly, always asking if everything ok, very pleasant place to go would definitely recommend to anyone."
• "The service was terrific and my (assorted) chicken and salad was delicious."
• "Service was efficient and with a smile. All staff were really genuinely helpful."
• "Customer service here is brilliant. Friendly staff and great food."

Cons:

• "Visit on 15 August for my birthday after been on lock down, what a disappointment the staff were brilliant, but the food we had roast dinner and mac n cheese both cold."
• "Service was shocking couldn't put orders together in the kitchen for one big table."
• "Never have I known someone who works in hospitality to be so inhospitable."
• "Was not very happy with the customer service I received."
• "Very disappointed. Came in tonight for a family meal, order came wrong which happens sometimes which I understand. Told the waitress, who was rude and poor attitude towards us. Definitely won't be returning again."
• "The attitude of the staff, totally unfriendly, I understand they were busy but friendly staff is a must, for me I will not be going back good food or not, we paid for a good service we did not get."
• "Rude staff. Cold food. Slow drink service."

Food Quality

Pros:

• "Went to fair maid Wednesday night food was fabulous could not fault, the food was hot and very generous portion."
• "The food was wholesome and tasty."
• "Never disappointed with the food. Went in with friends for a quiet meal and get together. But there was live music on that spoilt the evening."
• "They have recently introduced a whole vegan menu which is has given us a reason to visit again since going vegan a couple of years ago."
• "Excellent food at fantastic value for money and served with real professionalism and very friendly even charming staff."
• "Food 2 steak dinners. Cooked perfectly medium, very tasty."
• "Everything cooked to perfection & piping hot on its arrival."