Maltsters Arms Hotel Reviews Summary

Service

Pros:

• "The staff were friendly and accommodating."
• "Staff friendly and efficient."
• "Chris and Ben were outstanding! Nothing was too much trouble for them."
• "The staff were excellent and very friendly."
• "The staff were EXCELLENT, giving great service with a smile from every team member, despite being busy and short staffed."
• "Staff were fantastic, couldn't do enough for us and went above and beyond what was asked."
• "Welcoming friendly staff (Harry a star), good beer and good food."

Cons:

• "It took ages for food to arrive and when it did it was shocking."
• "Appalling service!!"
• "One miserable mumbling barman, no smile, please or thank you."
• "Had to chase to be served for drinks and then told order at bar."
• "The staff weren’t very friendly or helpful."
• "Found our waiter to be dismissive and rude."
• "Young fella serving behind the bar looked like he didn't wanna be there not very polite either."

Food Quality

Pros:

• "The food was tasty with some decent menu options."
• "The food was delicious, I had the fish and chips and my friend had the gammon, we shared the haloumi fries for starters."
• "The food was divine."
• "The food is always delicious."
• "Food was outstanding, everything was cooked beautifully."
• "The food was excellent and plenty on the plates."
• "Food was delicious cooked to perfection."

Cons:

• "The fish was utterly inedible and could be picked up like a piece of wood from the end of the tail!"
• "The bruchetta was just tomatoes on bread, nothing special at all."
• "Definitely do not recommend Sunday lunch."
• "We have had food and found it very expensive and portion size poor and food below par."
• "Every meal was over-priced for what we got."
• "meat too thick and dry, roast potatoes and Yorkshire pudding dry and hard."
• "The chicken curry had very little flavour and the Nan bread was Luke warm and very dry."

Cleanliness

Pros:

• "Stayed one night. Excellent room, spacious and very very clean."
• "The rooms are tastefully decorated, spotlessly clean and the beds are oh so comfortable!"
• "It's lovely and clean and has a lovely atmosphere."

Cons:

• "Cleanliness. There was food and used serviets all over the floor that were not swept up between guests."
• "dirty floors...dirty walls, the place is in dyer need of a deep clean and make over."
• "The patio areas look dirty the tables are a joke! rocking back-and-forth."
• "The cleanliness of the restaurant was questionable too. The children's high chairs were left with food debris and the carpet needed cleaning."
• "The tables and chairs need updating and the mould from the window needs cleaning."
• "Some chairs were grubby."
• "Everything just looks worn out and grubby."

Atmosphere

Pros:

• "What a beautiful place, warm and welcoming."
• "The pub itself is set on two levels, but either side is full of character, charm and has a great friendly atmosphere."
• "The Maltsters Arms always has such a cosy, homely atmosphere."
• "Atmosphere was lovely and relaxed and i liked the new soft chairs."
• "Great for family gatherings or just for a quite everything it was lovely will definitely be back."
• "Great service too with a lovely and relaxed ambience in the pub."
• "It's a nice comfortable relaxed pub."

Cons:

• "Atmosphere was worse than the OK Carol, with everyone looking at each other was very annoying."
• "Our latest visit that was a disappointment in fact it was a disaster."
• "But despite that, I would not come back."
• "it's turned into more or less like every other chain pub around Cardiff, with slightly sticky tables, a fausty smell permeating the bar and toilets, everything just ever so slightly grubby and commercial."
• "Pub was cold and dark, sadly the staff had decided not to put the lovely the fires on."
• "The staff also seemed to be more interested in telling guests and customers that dogs were prohibited from most of the establishment- instead of taking orders!"
• "The venue was cold and so was the food!"

Value

Pros:

• "A main and a sweet which was very reasonable priced."
• "Two courses for a fixed price which is good value."
• "Wine and food is reasonably priced."
• "Very good value for money."
• "Ordered off the lunch time menu which is a good price."
• "Found this place by chance, and so glad I did. Food was outstanding, (down on business and went on a week night and they were doing 2 courses for £14.99)."
• "Had Christmas dinner here and it was superb."

Cons:

• "Sadly will not be returning. What a waste of £50."
• "I felt the value of money paid didn’t reflect the food offered."
• "We have had food and found it very expensive and portion size poor and food below par."
• "Every meal was over-priced for what we got."
• "Overall a disappointing meal, for a largely overpriced portion of food."
• "Was expensive with barely any food in the plate."
• "Food OK, nothing special, a notch above Weatherspoons in terms of ingredients used, but 2-3 notches below in terms of price and portion size."