Norfolk and Norwich University Hospital Reviews Summary

Emergency Response

Pros:

• "The two paramedics who arrived quickly were Harvey and Heather and they did an ECG and established that she was having a heart attack and they needed to get her to hospital which they did with blues flashing."
• "Called 999 this morning for my son who was experiencing stroke-like symptoms ambulance arrived within 15 minutes. The paramedics were brilliant, thorough and reassuring."
• "Following chest pains I attended the Emergency Dept. The whole process from the ambulance through to the thorough investigation carried out when in the hospital could not be faulted."
• "From the moment the ambulance crew to all the nurses and especially the doctor that put my arm back in place.....very caring, I cant thank them enough."
• "Within ten minutes of being registered he had had painkillers and was seen by staff who quickly evaluated him."
• "The staff at the reception recognised she was distressed and fast tracked her into the department."
• "I want to thank the paramedics and a&e staff for my exemplary treatment last evening."

Cons:

• "The worse place for heart treatment."
• "Don't trust the heart doctors, they don't care if you die or not they just do the basic job."
• "Pretty disgusted to hear that my lovely father in law was taken to N&N hospital by ambulance with suspected heart problems today, but after being discharged this afternoon then had to make his own way home, 25 miles and £40 taxi ride!! Not really fair on an 89 year old pensioner is it, or is that normal service?"
• "They still don't allow anyone to accompany patients in A&E (and who knows where else?) which is absolutely disgraceful and completely unjustified."
• "Absolutely disgraceful. A and E staff were rude, there was sick bowls full all over the floor."
• "He wasn't offered one drink or any food all day."
• "Hospital doctor made it very clear she didn't want me up here."

Staff Professionalism

Pros:

• "The doctors and nurses are amazing the majority of the staff in the canteen are amazing."
• "Cannot fault any of the staff at this NHS hospital."
• "Visited A & E Monday 2nd Dec between 12 and 4 p.m. and cannot praise all staff enough."
• "All the staff on Denton ward are highly professional nothing is too much trouble."
• "Unbelievably fantastic staff from start to finish we were given some unfortunate news about our child's health, the staff including reception MCA, midwives went above and beyond."
• "Thank you to Hollie and the rest of the staff, you have been so caring and lovely to me and helpful."
• "Every member of the team from start to finish were professional, friendly and made you feel at total ease."

Cons:

• "Cleyward department needs a proper communication with their own staff."
• "Wheelchairs like gold dust the real problem is everyone knows that this is the case but nothing is done."
• "And they are very rude there."
• "Never enough staff there anyways and no one new stays there long."
• "Although they were having an argument amongst themselves at reception at one point, which was a bit stressful for the patients."
• "The staff nurses seemed very stressed and at one point the medication was not given out until nearly midnight."
• "No response to complaint from more than 6 months ago."

Facility and Services

Pros:

• "The Costa helps ease any waiting time with fast and tasty hot drinks😊."
• "Lovely clean environment too."
• "Food was very good, and everywhere very clean. We are very lucky to have this hospital on our doorstep."
• "Although extremely busy I was seen promptly at my appointment time."
• "Every step of the process was conducted with complete professionalism. All the staff where excellent."
• "The wards were very clean and being offered tea and toast was most welcome after fasting since the evening."
• "Had lunch in the restaurant which was lovely and like the parts of the hospital we saw - very clean (including the grounds which were immaculate)."

Cons:

• "The care for the people is just not there anymore like it used to be."
• "In addition the Hospital almost feels more like a very busy hotel than a Hospital."
• "There wasn’t enough chairs, the windows were shut, and it was really unorganised."
• "I been with my baby 18 mounts In hospital after gp send me More then 5 hours with out food or drink."
• "Someone needs to have a word with the staff that are at the reception as they are extremely rude."
• "Food is disgusting, cleaning is shoddy (black mould in virtually every toilet!)."
• "The car parks are a nightmare, we eventually found a space, the next door car was right on its line and sure enough we came back to find they had dented our door."