The Fat Crab Harrow Reviews Summary

Food Quality

Pros:

• "The food here was amazing!!"
• "The food was really flavoursome."
• "Amazing food! 🎉 Plastic aprons (totally needed), food in plastic bags and bring your own booze so not everybodys cup of tea but we LOVED it 😍 Pound of prawns and the lemon pepper chips 😍 Delicious."
• "Had the snow crab with the whole shebang and was absolutely delicious."
• "The lobsters were fresh and tasty."
• "Really tasteful food."
• "The food was amazing!!!"

Cons:

• "We spent more time removing poo from the prawns than actually eating, which made it entirely laborious and unenjoyable."
• "The food was poorly presented and tasteless."
• "The problem with serving it in the bag as they do is it continues to steam and this very quickly overcooks the seafood."
• "The sauce was overpowered by the lemon skin and left a bitter after taste."
• "Considering it was drenched in watery spices I expected something flavoursome, but instead got bland seafood and corn on the cob that had no flavour."
• "The 'soft shell' crab was horrible. Hard as a rock and tasted like cardboard."
• "The food is too salty and will raise blood pressure."

Service

Pros:

• "Service is great, however the restaurant is very small and you have to call and book in beforehand."
• "Staff are really friendly, the menu is straightforward so you can’t go wrong!"
• "Staff were very helpful in suggestions and quick to bring our orders."
• "The service we received by Ummy was so amazing and we will definitely be back again."
• "The service from Sangeet & Rue they are so attentive, friendly and kind."
• "The service was great, and the staff were really attentive."
• "Staff are attentive and friendly."

Cons:

• "Rubbish total waste of money Owners was so rude! I reserved a table for 7 ppl because remaining 4 people were 30mins late... they kept coming up to me threatening to give my table away."
• "We complained we was not happy, and asked for money to be taken off our bill they refused this!"
• "Horrible customer services whilst trying to book a table. I wouldn’t recommend calling as you will be subjected to an angry man who's very rude and aggressive."
• "The customer service here is absolutely horrific."
• "Management are RUDE & customer service was non-existent."
• "Staff couldn’t say anything but sorry you don’t have a booking when clearly it was incompetence on their own part."
• "But the service was horrible."

Atmosphere & Ambience

Pros:

• "Its a small cosy little place where lovely sea food served in a very unique way! No plates, no knifes and no forks!"
• "Incredible! Best seafood restaurant I've ever had the pleasure to eat at."
• "The ambiance is very welcoming and charming."
• "The atmosphere is amazing and a great restaurant to have a fresh meal."
• "The place is very cozy despite it is a small restaurant."
• "A really lovely cosy restaurant."
• "The best place for some fresh seafood in the Harrow area."

Cons:

• "We got sat next to the fridge that staff were constantly in and out of and talking right over us as we dined - not an intimate dinner for 2 experience at all."
• "Plus the tables, floor, and windows were grubby - it looked like an old takeaway shop!"
• "The toilets were messy and the whole place was not clean I will be putting in a formal complaint!"
• "Decor was in bad taste, cheap and the one bathroom available was not great."
• "I wish the place was bigger since it's a bit small and crowded."
• "Bins were left right next to our table as we were sat by the kitchen doors and they were being taken out - extremely off-putting to say the least."
• "Awful, awful, awful - nothing like what it looks like on the website."

Value for Money

Pros:

• "For their prices it’s 100% worth it."
• "The bill for our group came to a very reasonable £128 excluding drinks (we brought our own wine)."
• "Was very affordable."
• "Prices are good compared the quality of food."
• "Price is very fair for the quality and breadth of seafood on offer."
• "The price was very reasonable too, around £40 per person we paid."
• "The food is not cheap but not too expensive either."

Cons:

• "Very pricey considering where its located."
• "Very expensive for a small portion I googled it and the price was reasonable then when I collect the food it was not what it said on the price list."
• "The price has increased sadly so now everything is costing near to rental prices and the portions don't even increase a bit."
• "You will be paying central London prices without the thrills, for example they serve drinks in plastic cups and give you sachet sauces."
• "How in the world, can you charge £2.50 for 3 tiny baby potatoes."
• "Price is not worth what you get at all!!!"
• "Also be prepared to spend money, it's quite pricey here."

Booking & Reservation

Pros:

• "It is recommended to call and make a reservation since there was limited seating."
• "Harrow branch is very small, so book in advance to avoid disappointment."
• "Great crab, you will need to book in advance as it is a very small place."
• "It's a small place so do advise on booking in advance by a good few days."
• "I recommend arriving as soon as they open, or making a booking because many people were turned away due to the restaurant being so full an hour after it opened."
• "You have to book a table before you go otherwise you might be disappointed when you get there."
• "Booking in advance I would advise and strongly recommend."

Cons:

• "We were really looking forward to try this place but now you have lost us."
• "After calling to make a booking twice... they told us we never had a booking in the first place."
• "A very disappointing time on Mother’s Day... even though we had pre-booked over a week beforehand with them at a time THEY had specified!!!"
• "I don't really understand the fuss and the overprice other than the place being small."
• "Very bad organisation which spoilt two hard-working Mum’s Mother’s Day! Not happy customers."
• "We are unhappy with the service; we made visit twice and both time we got no luck although we had made booking and everything was confirmed."
• "I called to reserve a seat and they told me the place was fully booked and I went there in person to order for pick up and saw free empty seats, it’s really sad for regular clients."