Morrisons Reviews Summary

Customer Service

Pros:

• "The friendly and conscientious cashier ensured that I had a pre-warmed tea-pot!"
• "Staff are always polite and friendly."
• "The staff are very friendly, we visited the cafe and the fish and chips were really good."
• "Good food at reasonable prices and very friendly staff."
• "Fantastic shop very clean front of store and around all sections very good availability on the fresh department very good quility on produce the cream cake section is good staff very helpful and all had a smile on there face outstanding service"
• "Some staff were helpful. Ladies at the make your own pizza were cheerful and lovely."
• "Visited the cafe today and just wanna say thankyou!, you were really busy but still so friendly and the food was lovely!"

Cons:

• "If I could give zero stars I would. Lady decided to close her till as soon as she saw me."
• "Absolutely furious shopping here won't be again. Im disabled so i use their electronic buggy... was stopped by an assistant and told she wasn't allowed to sit on buggy."
• "Went to Morrisons Redcar and was spoken to very verbally by the customer service representative."
• "Even the staff are miserable and rude."
• "Staff at the cafe were lovely no complaints there, however total different story when you're in the store, miserable and rude staff."
• "Dreadful dreadful customer services, went to click and collect was overcharged on carrier bags."
• "Very poor customer service from man that was serving on checkout 4 today."

Store Layout & Cleanliness

Pros:

• "Love the layout in this store everything is so easy to find."
• "Nice and tidy store."
• "Plenty of parking availability, clean store and friendly staff."
• "The aisles are spacious and easily navigable."
• "Good clean place to visit for your shopping or cheapest petroleum plenty of carparking."
• "Well organised and clean, even the trolleys are disinfected before every use."
• "There's signs on the boards to help you buy the food there hanging down from the ceiling. A very tidy and clean shop."

Cons:

• "Well maybe it's a Christmas thing, or not... But seems whenever I go into Morrisons things have been switched around."
• "I know they have to update the store but it is organised chaos. You cannot find stuff."
• "The toilets were filthy too."
• "Horrible place full of aimless zombies wandering the dark aisles randomly."
• "All tables dirty and full of pots, so we couldn’t sit down."
• "The whole process was confusing, why allow people to use the computer to then have to queue for sauces and mugs etc."
• "Far too many people in the shop being allowed to stand and talk. No organization at all."

Product Quality & Availability

Pros:

• "Good supply of fresh fruit and veg... can't beat the sacks of onions for £2.50."
• "Quality, fresh British produce is the hallmark of the brand- fine wines and cheeses, master craftsmen butchers and fishmongers and a range of delicious deli counter options."
• "Furthermore, Morrisons is committed to a fair deal for British farmers- anyone buying their milk from here can rest assured that they are supporting British agriculture."
• "The fresh products, bread, fish, meat, fruit and veg are all of good quality and competitively priced."
• "Nice friendly staff, used take out coffee machine and salad bar both were nice and clean areas which is nice to see."

Cons:

• "Definitely gone down hill, used to be a regular as lived close by, just revisited the cafe after a year away and was so disappointed."
• "We ordered 2 english breackfast, the Bacon was still frozen, the cafe under staffed, the staff have a stinking attitude."
• "Not noticed any significant drops in prices contrary to reports of food price drops through media."
• "Don't buy the Christmas sweets offer... The larger packs are rarely better value for money."
• "It would have been 5* but the day we called which was Christmas eve 2019 around 1pm and they had ran out of so much food."
• "Went in to get a joint of beef for dinner but the joints they had on display were expensive and fatty."
• "Made the mistake of buying a treat in the form of Morrisons own, custard flavour doughnuts... They're just dough balls sprinkled with sugar and lacking anything remotely resembling a filling."

Store Policies & Management

Pros:

• "If anything gets spilt it soon gets mopped up for safety."
• "Morrison's at Redcar have some lovely staff lovely range of stuff My only complaint is that during this pandemic it still felt like a free for all inside hardly no social distance going on but in all good store"
• "Had lovely breakfast, I really wanted a flying start."
• "decent shop! during this 'lockdown' i have been sampling all supermarkets within a 70 mile radius and this one passed my test good selection and seem somewhat friendly, much better than riff raff stores such as tesco and asda"