Individual Specialist Cars Birmingham Reviews Summary

Customer Service

Pros:

• "Shoheb kept me updated throughout the process."
• "From the wonderful girls at front desk to the whole team and especially Kully, I felt I was treated with such respect and ethic for such a small job."
• "The ladies in reception were so welcoming and helpful so overall really happy with the service."
• "The communication was excellent and everything was done in exactly the way promised."
• "Loren is a real asset to the team and regularly communicated throughout."
• "The customer service was second to none."
• "The team took the time to explain the process, honest about timelines and always leading with empathy when it was a stressful situation."

Cons:

• "Would not recommend this body shop to my worst enemy."
• "They are extremely unprofessional."
• "When I picked up the car the work carried out was to a poor standard, considering I paid premium money to a place that claimed were BMW approved?!"
• "I WAS COMPLETELY SHOCKED WITH THE EXAGGERATED PRICE FOR JUST AN ESTIMATE."
• "They have terrible after sales service. Lying to me and finding excuses."
• "Awful customer service even worse repairs stay clear of these fools they just tip insurance companies off overcharging and not doing the work properly shoddy work would not recommend them to any one."
• "For a company who pride themselves in customer service, I have nothing more to say. Do not recommend."

Quality of Repair

Pros:

• "The repair itself was impeccable and faultless even for someone as awkward and picky as me."
• "The quality of the work carried out was outstanding."
• "The quality of the repair was incredible. Panels lined up perfectly, the paint was flawless, and the final valet and finish left the car arguably better than new."
• "The repair carried out on my vehicle was first class and I would highly recommend Individual Car specialists to anyone that has been involved in an accident."
• "The paint on my bmw isn't easy to match but they have absolutely nailed the colour match."
• "The fit and finish was flawless!"
• "The repairs done to the car are immaculate, no dodgy repairs."

Cons:

• "He then quoted me £1000 for the job! Absolute joke!"
• "Although the vehicle repair was of a satisfactory standard, they presented my vehicle to me with pen marks on the paint work, tears on my front passenger seat and incorrectly fitted my seat-belts."
• "After repainting my rear bumper 3 times and it’s still not the same shade has the rest of the car I now have an independent paint engineer coming out to check my vehicle next week."
• "They might good mechanics in their own right and may have some knowledge regarding Tesla but they know how to rip people off."
• "They repaired my vehicle but happened to scrape it as well from the front bumper and damage it."
• "So if you are a Tesla owner please reconsider giving your car to these guys and give it to Tesla."
• "Artistically fraud"

Professionalism and Expertise

Pros:

• "I would most definitely recommend this company for any repairs to your vehicle as they are professional, customer focused, manufacturer approved and the end result is always quality."
• "All members of staff are very professional and communicated the status of the work being carried out on a regular basis."
• "Am & Zee are both gentlemen and consummate professionals, their ethos and attitude permeates across the whole company, the team's approach to customer service is second to none and their attention to detail is outstanding."
• "As a worker here I can honestly say there is no other body shop that can compare to the quality of standard."
• "These guys know their stuff, and the quality of their work and customer service is second to none."
• "The service is always very professional from the front desk through engineers and owners."
• "I work for a major insurer and have no hesitation in recommending this fantastic high calibre repair bodyshop."

Cons:

• "One of the engineers came out to observe the car (Audi A3) and he was very unprofessional and dismissive."
• "I wouldn't recommend this garage to anyone. Stay clear of these cowboys."
• "****ZERO STARS**** SCAMMERS!!!!!"
• "I would strongly advise not to use this garage."