Knitsley Farm Shop Reviews Summary

Staff and Service

Pros:

• "The staff are all friendly and helpful."
• "The staff are brilliant."
• "The service is always friendly, helpful and efficient."
• "The staff are extremely friendly and helpful - they really know their stuff."
• "Staff were really pleasant and efficient."
• "Staff are very attentive and friendly."
• "The staff are so very helpful, polite and i have to say their customer service skills are fantastic."

Cons:

• "Now it feels like a school dinner hall, very loud and unfriendly."
• "Tge service is slow, especially in the cafe."
• "I did find a certain waitress to be unhelpful and unfriendly to us, unfortunately."
• "Ladies in tearoom are not as polite and friendly as they used to be."
• "Was ignored by a member of staff less than a foot from me while waiting to be seated in cafe."

Food Quality

Pros:

• "The coleslaw was beautifully creamy. Salad and baguette was beautiful, too."
• "The meals are truly hearty with wonderful ingredients."
• "The quality of food, in particular their fresh meat and veg is second to none."
• "The Hunters Chicken sandwich which was the best I’d ever tasted."
• "Real food from local suppliers, fresh meat, made to order sandwiches, a cake counter to die for."
• "The food was delicious and well presented."
• "The steak pie was delicious. It was accompanied by chips, which were crisp and perfectly cooked."

Cons:

• "Coffee tastes awful."
• "Occasionally the desert rice is undercooked and too sweet."
• "A disappointing dry cheese scone. Expected better."
• "The meat didn't quite cut it like the meat in the pie."
• "Bacon was a bit too fatty but still enjoyable."
• "The pie looked good, but very small for what I've had in the past at farmhouse pubs and cafes."
• "Ordered hot hog bap (was cold), walnut & pear scone (was cold, stale & served with frozen butter)."

Facilities and Accessibility

Pros:

• "A large car park, easy access by bicycle with plenty of racks to accommodate said bicycles."
• "It's especially nice to sit outside in the courtyard when the sun shines."
• "Nice outside seating area with plenty of room between tables."
• "There's a car park with two disabled spaces."
• "Ample parking."

Cons:

• "Only problem is the narrow entrance road in and out."
• "The entrance is dangerous for a wheelchair user or a pram because of the huge concrete hill with lumps, bumps and potholes."
• "Some of the worst disabled facilities I've ever seen. Steep path from car park to shop that is treacherous for anyone in a wheelchair."
• "Not much room to manoeuvre in the shop and very expensive."
• "Not wheelchair friendly though, unless you eat outside on a nice day."
• "The entrance is very narrow to the cafe and when you get into the cafe not wheelchair or push chairs room."
• "The access is down a steep ramp so not for wheelchair access."

Value and Pricing

Pros:

• "A perfect easter lunch at an amazingly reasonable price."
• "Prices may seem a little high but well worth buying."
• "Prices on the high end but the quality shows."
• "The produce on sale here is the very best. The shop was well presented, staff friendly, priced fairly for the quality you receive."
• "Visited again today and had three meals two teas and a coffee for £35! So cheap I was shocked how cheap it was!"

Cons:

• "Thought that I had been Mugged when I got to the Till."
• "Prices are very high - especially for pies and some meats and eggs etc."
• "Lovely food but quite expensive for what you get."
• "Overpriced! Nearly 2 pounds extra with no signs showing the price difference."
• "Extortionate! Got charged £3 extra just for a little jam and cream on my scone."

Ambiance and Location

Pros:

• "A real treat of a farm shop and restaurant."
• "What an amazing place....just fabulous."
• "This is a beautiful, quiet countryside farmhouse cafe that I am pleased to have read about and visited."
• "Always worth a visit to get some lovely food."
• "Lovely setting, excellent choice of fresh produce."
• "The drive from Durham was pleasant with beautiful countryside views."
• "Definitely worth a trip."

Cons:

• "Called for lunch and found it very noisy as the restaurant is very small."
• "Sat indoors but may as well have sat outside as the serving door to the outside area was open causing a very chilly draft."
• "However other people's food looked good👍" (Implied dissatisfaction with own experience)
• "Although outside seating is available there was a lot of small flies from the fields."
• "Food was served in polystyrene containers....it was a takeaway at restaurant prices....we will not be returning."
• "Quite hidden away and off the beaten track with a teeny sign from the road."
• "Large car park. Slightly tricky to get to as the lane to the farm is only wide enough for 1 vehicle."