Pier1 Fish and Grill Reviews Summary

Food Quality

Pros:

• "Everything we ordered was delicious, perfectly cooked with generous portion sizes."
• "The food was amazing and very fresh, we had two different fish plates and a delicious dessert."
• "The fried fish came with chips, mushy peas and tartar sauce. It was deliciously fresh and the batter was light and perfectly crisp."
• "Good food, we tried the classic fish and chips that were delicious, the grilled fished and a prawn salad were great too."
• "The fish is very fresh and flakey, the portion is very generous."
• "The food is second to none - very fresh fish with crispy batter and excellent chips."
• "Food fantastic, cod and chips, light and crispy batter, big flakes of cod when cut or put fork into fish."

Cons:

• "Fish Kids meal did not have much fish in."
• "Average fish and chips but extremely expensive."
• "However, I felt the food lacked taste, the mushy peas were a disappointment."
• "Fish was undercooked, chips were not salted as requested."
• "Mediocre food."
• "Food very poor quality."
• "The fish was absolutely dry and nowhere near worth the price we paid for it."

Service

Pros:

• "Billy and his team made sure my husband's 81st birthday was one for the bucket list!"
• "The owner was very friendly and welcoming."
• "Service was quick and for the most part the meal was good."
• "Service was good and very friendly."
• "Service was prompt, attentive and friendly."
• "The staff were friendly and looked our group very efficiently so nobody had to wait long to be served."
• "The staff are amazing, very accommodating, and go the extra mile to make sure every customer has a great experience."

Cons:

• "Made us feel totally unwelcome."
• "Extremely rude and unnecessary."
• "Not customer friendly when something goes wrong."
• "Wouldn't let us use the loo and let someone else come in to collect an order who ordered after us."
• "The waitresses are amateurs and need severe upskilling especially the blonde one who has no clue how to build rapport with non white customers."
• "Unprofessional staff."
• "Very rude waitress who didn’t welcome us even just asked if we had a booking, then she decided to place us in the back end where we were basically isolated."

Atmosphere & Ambience

Pros:

• "Nice ambience in general."
• "Wish this place was in my local area."
• "The lively atmosphere added to the overall experience."
• "Great food and ambience. Easily the best in the Richmond area!!"
• "The place is clean."
• "The decor was very nice, everything looked spotless the seats were comfortable and the interior was bright and airy."
• "If you are sitting in the restaurant, you have a great view and you are adjacent to the bridge and Richmond centre."

Cons:

• "The place was near empty during dinner time, which we should have taken as a sign perhaps."
• "Sat in the open window which was nice, but internally it is a little nondescript."
• "They were flying around us and even went into our food."
• "We were then spoken to another staff member with the bill who was extremely rude."
• "The lady who was rude and abrupt with us continued to say we should have ate somewhere else."
• "We won't be ordering here again. Horrible service."
• "When we ordered from Deliveroo the food came all squashed and the peas and sauce (pictured) had leaked EVERYWHERE onto all our food."

Value

Pros:

• "Huge fish with loads of chips and one of the best mugs of tea I've had out and all go a reasonable price."
• "You can either eat inside (restaurant-like atmosphere), or take your meal out to eat e.g. on the promenade - at a lower price."
• "Prices are rather good considering the quality of the food and the location."
• "Very reasonably priced for dining in - especially when you get fresh chips, mushy peas and tartare sauce included!"
• "Price is a little higher than other Chippies but definitely worth it for the quality."
• "Service was very quick and food was delicious, appropriately priced."
• "The prices are reasonable for London and the service genuinely warm and friendly."

Cons:

• "My wife enjoyed her seared scallops but the price was very high, given that there were only 4 of them on her plate."
• "Wish the prices on the menu were a tad bit lower than it is but then again, it's Richmond 😏"
• "Worth paying £2.50 more per portion than what I normally pay at my local F&C takeaway at home."
• "Might be because in East London you would get a Steak plate of chips for £2 - £3, but here I got a soup bowl of chips for £3 - £4!!!!"
• "They are more expensive per portion than a standard chippie, and presentation is significantly elevated, with lemon slices and a served in a box."
• "Twice as pricey as the other chippie that is just 100 yrds closer to the green."
• "Very poor ratio of price vs. quality."