Address: Bassenthwaite Lake, Cockermouth, CA13 9YE, United Kingdom
Phone: +441768776234
Rating: 4.4
based on 201 reviews.
Staff and Service
Pros:
"The staff, without exception, were attentive and very friendly, making us feel valued."
"Staff made us fell at home straight away even during these pressing times."
"The staff are welcoming and professional, providing a great service."
"Phenomenal service. The whole team went above and beyond."
"The staff were all so helpful and lovely."
"Staff really nice and friendly."
"The staff were very friendly and helpful and the service was very quick despite it being very busy."
Cons:
"Not going to get customers this way."
"Unhelpful unwelcoming."
"Rude staff, no manners and we had a long wait for very average food."
"Service was extremely poor. After placing our order, we were asked 3 times if we'd ordered."
"However, the customer service was very poor and we felt more like an inconvenience..."
"The staff were running around and arguing with one another about being short staffed, so much so they had no time for any courtesy towards paying customers."
"Overall the staff seem miserable and lack any form interaction."
Food Quality
Pros:
"The food was excellent, if you're thinking of visiting I would advise booking."
"The food was enjoyed by all- good, tasty and locally sourced where possible."
"Food was amazing and possibly the best fish and chips we've ever had."
"The food is of a very high standard, and very tasty."
"Both meals were delicious... nice to have fresh food cooked correctly."
"Food presented well a nice selection and all served hot."
"The food was awesome and the staff always helpful and friendly."
Cons:
"The food was mediocre and over priced."
"By far the worst food I have had, the menu is not a reflection of what you get it was not good at all so sent it back."
"The bistro restaurant was a little disappointing: the seafood gratin was obviously heated in a microwave and was super heated, enough to burn the roof of your mouth."
"The food is overpriced, we ordered roast of the day in a baguette a sausage baguette came waited 8 mins for chips to follow."
"The quality of the food was average to poor. A child's tomato pizza was a disgrace."
"Mediocre over priced food that tasted oily."
"But the food seemed rushed and very little care given, the beef was tough the chips were very underdone and there was lack of seasoning."
Ambience and Location
Pros:
"Very pleasant inn with nice rooms combining tradition and modern facilities."
"Gardens were lovely to wander around - quite idyllic really."
"Superb, old style pub in Bassenthwaite."
"Lovely setting."
"3 minutes walk from Bassenthwaite lake with beautiful views of the lake, a peaceful and serene place to relax."
"The pub is in a lovely setting, a proper English old pub."
"Beautiful place, Food is delicious.Attentive Staff, Beautiful gardens and Woodland surrounding the place."
Cons:
"Avoid rooms 15/16 not nice ground floor dark and dingey."
"The side room we where offered as the bar was full of dinners smelt damp and was dreary."
"Shame about the lack of ambience."
"Also the generator is so loud at the property you cannot sleep. Which is why they supply head phones."
"The room was unbearably hot."
"Rooms are beautiful, down side no residents lounge, so on wet days no comfy chairs or areas to relax apart from your room."
"The manager was really rude with an attitude, and spoke to his staff like they were a piece of rubbish."
Value for Money
Pros:
"High price but well worth a treat."
"Add to it that the place is offering the eat out to help out scheme and it was an absolute bargain as well!"
"Really great place, tucked away just off a main road. Very good value."
"Excellent value for money."
"Not too pricey considering the quality of food, drinks and service!"
"Everything from the service, to price to the cozy, spacious rooms was excellent."
"Nice cider ( Rekorderlig plus Aspall) on tap although limited selection of cask ale but it was kept well and was a lovely pint of Cunbria Gold."
Cons:
"My only criticism was it was a touch expensive and the portions were small."
"Major criticism was the cheese and biscuits .. disgraceful for the price."
"We were disappointed with the puddings we bought in terms of quality and portion size."
"Very overpriced for frozen food, the five steak cut chips I received looked like leftovers, and my venison burger wasn't venison."
"Prices also very high for average food.."
"Some of the 'lite bites' seem expensive for what you get."