The Pheasant Inn, Bassenthwaite Reviews Summary

Staff and Service

Pros:

• "The staff, without exception, were attentive and very friendly, making us feel valued."
• "Staff made us fell at home straight away even during these pressing times."
• "The staff are welcoming and professional, providing a great service."
• "Phenomenal service. The whole team went above and beyond."
• "The staff were all so helpful and lovely."
• "Staff really nice and friendly."
• "The staff were very friendly and helpful and the service was very quick despite it being very busy."

Cons:

• "Not going to get customers this way."
• "Unhelpful unwelcoming."
• "Rude staff, no manners and we had a long wait for very average food."
• "Service was extremely poor. After placing our order, we were asked 3 times if we'd ordered."
• "However, the customer service was very poor and we felt more like an inconvenience..."
• "The staff were running around and arguing with one another about being short staffed, so much so they had no time for any courtesy towards paying customers."
• "Overall the staff seem miserable and lack any form interaction."

Food Quality

Pros:

• "The food was excellent, if you're thinking of visiting I would advise booking."
• "The food was enjoyed by all- good, tasty and locally sourced where possible."
• "Food was amazing and possibly the best fish and chips we've ever had."
• "The food is of a very high standard, and very tasty."
• "Both meals were delicious... nice to have fresh food cooked correctly."
• "Food presented well a nice selection and all served hot."
• "The food was awesome and the staff always helpful and friendly."

Cons:

• "The food was mediocre and over priced."
• "By far the worst food I have had, the menu is not a reflection of what you get it was not good at all so sent it back."
• "The bistro restaurant was a little disappointing: the seafood gratin was obviously heated in a microwave and was super heated, enough to burn the roof of your mouth."
• "The food is overpriced, we ordered roast of the day in a baguette a sausage baguette came waited 8 mins for chips to follow."
• "The quality of the food was average to poor. A child's tomato pizza was a disgrace."
• "Mediocre over priced food that tasted oily."
• "But the food seemed rushed and very little care given, the beef was tough the chips were very underdone and there was lack of seasoning."

Ambience and Location

Pros:

• "Very pleasant inn with nice rooms combining tradition and modern facilities."
• "Gardens were lovely to wander around - quite idyllic really."
• "Superb, old style pub in Bassenthwaite."
• "Lovely setting."
• "3 minutes walk from Bassenthwaite lake with beautiful views of the lake, a peaceful and serene place to relax."
• "The pub is in a lovely setting, a proper English old pub."
• "Beautiful place, Food is delicious.Attentive Staff, Beautiful gardens and Woodland surrounding the place."

Cons:

• "Avoid rooms 15/16 not nice ground floor dark and dingey."
• "The side room we where offered as the bar was full of dinners smelt damp and was dreary."
• "Shame about the lack of ambience."
• "Also the generator is so loud at the property you cannot sleep. Which is why they supply head phones."
• "The room was unbearably hot."
• "Rooms are beautiful, down side no residents lounge, so on wet days no comfy chairs or areas to relax apart from your room."
• "The manager was really rude with an attitude, and spoke to his staff like they were a piece of rubbish."

Value for Money

Pros:

• "High price but well worth a treat."
• "Add to it that the place is offering the eat out to help out scheme and it was an absolute bargain as well!"
• "Really great place, tucked away just off a main road. Very good value."
• "Excellent value for money."
• "Not too pricey considering the quality of food, drinks and service!"
• "Everything from the service, to price to the cozy, spacious rooms was excellent."
• "Nice cider ( Rekorderlig plus Aspall) on tap although limited selection of cask ale but it was kept well and was a lovely pint of Cunbria Gold."

Cons:

• "My only criticism was it was a touch expensive and the portions were small."
• "Major criticism was the cheese and biscuits .. disgraceful for the price."
• "We were disappointed with the puddings we bought in terms of quality and portion size."
• "Very overpriced for frozen food, the five steak cut chips I received looked like leftovers, and my venison burger wasn't venison."
• "Prices also very high for average food.."
• "Some of the 'lite bites' seem expensive for what you get."
• "A truly awful and upsetting experience."