Horse & Groom Reviews Summary

Staff and Service

Pros:

• "Amazing staff and the great facilities for the kids would be enough alone."
• "Staff were great and the food is the best pub food I have eaten in a while."
• "The staff were very welcoming to our family and dog and had good humoured banter throughout."
• "Friendly, efficient service from smiling, helpful staff."
• "Staff friendly manager a joy (he could not stop singing) atmosphere brilliant."
• "The staff were very pleasant and helpful and service was very prompt."
• "Staff are very friendly and the service was great."

Cons:

• "However the chef on that night wasn't good enough to flip burgers in a fast food joint, he was also obnoxious."
• "FOOD POISONING SYMPTOMS NOT INVESTIGATED BY VERBALLY ABUSIVE MANAGER."
• "No-one came to do a courtesy check when it was obvious that we were not enjoying the food."
• "The staff were surely apart from the waitress who was lovely. They really need to up their game."
• "Felt rushed, several times we were told to make sure we left in time for the next booking."
• "'Sash bash' was very unapproachable and barked at us to sit down when we asked for a menu."
• "However the food was not great. I had a steak, I ordered medium well. And it was as hard as a rock, I battled to cut through it."

Food Quality

Pros:

• "The food came and it was nice, but it was dry, we had to ask for gravy."
• "The portions are large and both curry's were very very nice and tasteful."
• "Great food at an excellent price."
• "Smoked salmon and shrimp cocktail, and apple crumble were delicious."
• "The food was amazing with very generous portions!"
• "Just had steak and ale pie it's out of this world."
• "The food was lovely and quickly served hot and tasty after ordering at the bar."

Cons:

• "Don't know what sort of circus show your running here."
• "The mushroom crumble looked like it was covered in sand and was way too salty making it inedible and so was the bread served with it."
• "The burger I ordered was probably the worst burger I have ever had in a restaurant."
• "The whole place felt very dirty. Disabled toilet was particularly in need of care."
• "Food was not of a good quality, most of it left on the plates."
• "Service was nice, but food unfortunately didn't make us happy at all."
• "This steak and ale pie was awful, was really bitter, tasted too much of ale...the chips were edible, but not that well fried, and the peas were dried up."

Facilities and Atmosphere

Pros:

• "Amazing place to go. Great children's play area outside."
• "There is a huge play area adjoining the outdoor eating area which the kids loved, and a large variety park."
• "As you'll see from pics outside they also have plenty to keep kids entertained with football goals, a free crazy golf course and a playground."
• "All the staff are so friendly. It's great to be able to take dogs in, such a lovely atmosphere and very cosy."
• "One of my favourite island pubs. the main bar area has a great traditional atmosphere, with an open fire on those cold winter days."
• "Good pub grub, pleasant ambience and a variety of activities for children outside."
• "The pub is wheelchair accessible and has a level carpark."

Cons:

• "No real downside except the outside eating areas could do with a little bit of attention and a little bit of weedkiller."
• "The play area though, is in need of upgrading and not great for toddler's."
• "Before we went in I was clinically OK but now I'm not sure whether we caught something the place in all seriousness needs a huge deep clean everywhere."
• "The food is clearly heated, not cooked. The vegetarian meals were really mushy."
• "It was all looking a bit tired, lick of paint and a few repairs needed."
• "Decor is a bit basic."
• "Sadly at coffee it was poor. The espresso was nothing more than a black coffee and wasn't hot."

Value and Portion Size

Pros:

• "Food is standard pub grub type but i have to say one of the best ive ever had...portion sizes are huge."
• "Food was very tasty, large portions, quickly prepared."
• "The food was delicious and hot. With veg everywhere and enough Roast beef to feed 2 on each person's plate."
• "Food is good value for money."
• "The prices are good and the portions are amazing!"
• "Food was amazing, proper traditional pub grub, massive portions and good value."
• "Very very reasonably priced."

Cons:

• "Food was ok not biggest portion takes a long time to get served would of marked 3 stars if there weren't as many dogs in there as it was raining the whole place smelt of wet dogs not the best when eating your food."
• "The BBQ ribs were only just warm and very fatty, Salad was poor like rocket salad...the Coleslaw had 'large pieces of cabbage centre rind'...found the Coleslaw portion poor and not edible."
• "Portion size waaaaay too big, felt uncomfortable leaving so much food."
• "Food was OK but expensive."
• "Halloumi salad could do with less bitter leaves."
• "My steak was a bit overcooked, and I’m not a fan of salmon with white sauce."
• "Very limited menu for guests eating outside and quite long waiting time for fish and chips and a burger."