Willow Farm - Dining & Carvery Reviews Summary

Atmosphere & Decor

Pros:

• "The place was lovely and clean with fabulous Christmas decorations up."
• "It looked festive and there was a good amount of seating available."
• "Really friendly vibe and lots of space on the table."
• "Warm friendly atmosphere Greeted at door and taken to table."
• "Was a family friendly atmosphere."
• "Lovely place, I personally highly recommend."
• "This was our first time at Willow Farm and we will most definitely be back. The food was delicious."

Cons:

• "Typical 'atmosphere' for a venue like this."
• "The fact that the restaurant was virtually empty spoke volumes."
• "I called in on a quite day, so this huge pub was pretty empty and lacked atmosphere."
• "The kids area isn't a pleasant area to sit in. It felt dark and the chairs and carpet were unclean."
• "It's not the cleanest place overall."
• "The main reason for coming is the kids areas but again it's now barely a play area, it needs serious renovation as all worn and battered."
• "flies all around the table and drinks, and staff making us feel uncomfortable."

Service

Pros:

• "The staff were very friendly and approachable plus you can either order from the table using an app or from the bar."
• "Absolutely amazing service from the initial phone call booking the Xmas Fayre."
• "Staff are attentive and accommodating."
• "Staff are attentive without being intrusive."
• "Diana was an excellent server we weren’t sure about a dish and asked her and she was more then happy to help."
• "Staff were all friendly and helpful, especially our server Diane."
• "The staff were very helpful and accommodating, my son is autistic so doesn't always do well in noisy places, so I called yesterday to book a table and Micheal was very helpful with suggesting a good time to visit and booking a table right by the play area so I could keep an eye on my son while he played."

Cons:

• "Racist staff. We went as a big group (not white obviously) simply just planned to have a nice meal together as friends and family."
• "I asked a member of staff if I could possibly have a steak knife and it didn't come."
• "Organised chaos at best. Staff are run ragged and I was amazed how they remained calm."
• "The staff don’t seem to know what there doing the young guy with glasses kept looking at us and come over after everyone had ate cleaned half the table left glasses and plates we had to move our own dishes."
• "Had to wait in a long queue every time went to the bar as only 1 staff on. Sat with empty plates on our table for at least 10 minutes after all finished food."
• "The young girl that showed us to our table ran ahead of us instead of slowing down seeing that my mam was disabled and trying to catch up with her."
• "After the managers rude manner and abrupt tone I will not be returning to the Willow Farm."

Food Quality

Pros:

• "We were able to go straight up to pick what items we wanted for our carvery and they had plenty of choice."
• "Prices were cheap & quality was above average."
• "Really good quality fresh food."
• "We had the carvery which was good value. The meat was very nice and a decent portion given."
• "Food is excellent and great value for the money."
• "Lovely fresh roast dinner cooked perfectly."
• "The food arrived quickly and tasted amazing."

Cons:

• "I was very disappointed with meal from carvery. The meat was lovely but potatoes and vegetables were not good."
• "Nice pub inside but the food was awful the scampi wasn't the best and the chips were lukewarm like they had been cooked for a while and left they weren't freshly fried and for price I've had better from my local chippy won't be returning for food."
• "Very disappointed with a burger I had here recently.. Overcooked in a giant bun with very little salad."
• "This restaurant has gone down hill, me and my partner went for mid week carvery the meat looked and was dry, the veg options were dry, tasteless and looks wise unappealing."
• "The battered fish was wet and tasted slightly off."
• "Disappointed. My friend and I had booked for 3 course Christmas fayre and attended today... Carvery food was all cold, plates were not warmed and beef was tough."
• "The food quality has gone down from Last year."