"The food is always perfectly cooked how we ask and it has never disappointed us."
"Although at the time of visiting we were under covid restrictions the staff did their best to make my party welcome, food was as usual very good and of course reasonably priced."
"Brilliant service food absolutely delicious staff Brilliant."
"The Jamaican dish which was the speciality - to their credit this was very nice."
"The pulled pork was absolutely delicious. Once we got it, it was amazing. Juicy, fresh, hot."
"The steak pie in-fact was absolutely lovely however!"
"The food was spot on everything cooked perfectly, presentation was great."
Cons:
"The steak was very fatty and grisly."
"Food wasn't great, dry n hard microwaved chicken."
"The sausage on the mixed grill was extremely cheap quality."
"Awful food. Really disappointed. 2 meals out of 8 sent back as the chicken was grey and so tough we couldn't cut it."
"All four meals were barely warm & just tasted like Iceland frozen chicken chunks/strips."
"The only thing that was warm were the plates, the meat was very tough and undercooked."
"The chicken was dry and rubbery, the medium rare steak was medium and the rare steak was medium rare, both were bland."
Service
Pros:
"New male Manger who seem quite helpful."
"Service is nice and fast and if there is ever a delay we are always told so we're not just sitting there wondering where our food is."
"The service was amazing I've been to places like pipe and class Beverley even tho I'm a regular there ... coming here made me feel special food was good but wow the staff amazing 5star service wow take my hat off to management."
"The waiting staff were attentive and professionally, thank you for an excellent day."
"The staff did amazing the food was great and Gary the new management was great made me laff and made me very well come."
"The staff was brilliant especially Holly the senior manager all of those that worked last night gave an excellent service."
"Staff are very friendly and helpful."
Cons:
"Waited over an hour after we had been told 30 mins for cold chips and soggy cold onion rings no tomato on my mixed grill and cold chips and scampi on my partner's surf turf and cluck £25 for cold food great birthday meal wont be coming back."
"it wasn't very professional for the staff arguing in full view of customers."
"Customer service was appalling, the girl behind the counter took 10 mins to take my order & pour us 2 drinks."
"Was a bit disappointed that the Manager chose to chastise 'Ryan' for something whilst mid serving me."
"Discussed to be over looked after waiting 10 mins to be served while staff walked away an served someone else."
"We stood for about 5 minutes being blanked by multiple members of staff who walked past with their heads down not making eye contact."
"Service was terrible, waited to order my meal at the till someone came in behind me and went to the bar the girl serving ignored me."
Cleanliness
Pros:
"Bar / eating areas are kept clean and tidy as well as the bathrooms."
"Always a solid option. Interior is spacious and never feels as if you have to fight for space during crowded evenings."
"The food is always excel and the cleanliness is top notch."
"The place was cleaner and looked fine."
"Very big place, very clean."
Cons:
"The place seemed dirty with stuff on the floor and tables not cleaned."
"Only problem is didn't expect to see mice traps under where we was seated."
"There was tables around us that hadn’t been cleared for a good while, nor was our plates taken we sat for half an hour with them in-front of us."
"The toilets were also dirty, some cubicles with no loo roll and no soap in one of the dispensers."
"The whole place reeks of a franchise that doesn't care. Sub standard, cold food. Long wait times for food. Place is dusty and in disrepair."
"The male toilets had a significant pool of water under the urinals, potentially from a leak."
"The main toilets were out of order so had to go use the ones down far end, but 1 urinal was blocked filled with wee and the other 2 were dirty."
Value
Pros:
"Prices are beyond reasonable, you get more than your moneys worth and they always do deals and add to the menu."
"3 beef roast and drinks for £35."
"Even without the deals, the menu is reasonably priced and the quality is quite good for the price."
"Good portions at a reasonable price."
"You do get a lot at a decent price."
Cons:
"Complete waste of £60."
"The food portions were stupidly small for sky high pricing."
"The overall total of the food was quite overpriced."
"Food is overpriced for the amount and size you get."