The Mulberry Restaurant Reviews Summary

Staff and Service

Pros:

• "The staff are so friendly and helpful."
• "The servers we dealt with handled the situation well and we felt awful for how on the spot they were."
• "Exceptional service, very attentive staff and nothing was too much trouble."
• "Staff were really friendly and helpful."
• "The wonderful staff got us sat at the bar until a table could be prepped and treated us like we were regular visitors."
• "Management and staff were attentive, kind and professional."
• "The staff are friendly, efficient and very well organised."

Cons:

• "The leadership and management shouldn't have put her in that place."
• "The staff are new and inexperienced, so because of this the service was incredibly slow."
• "Used to be a great place when under previous management, however its gone downhill a lot since they left."
• "None of the staff took responsibility, they tried to blame it on the people before us taking longer than they thought."
• "Terrible customer service.. Customer service is zero, certainly no hospitality."
• "His attitude changed after that !! He was very unhappy !"
• "Though the staff weren't much friendly."

Food Quality

Pros:

• "The food was amazing."
• "Delicious and varied menu."
• "The seafood linguine was very tasty and the duck was cooked perfectly."
• "Our food was some of the most delicious we have ever tasted."
• "Food was was absolutely beautiful and presentation was that of a 5 star 🌟 restaurant."
• "The steak I'm usually worried about as I'm picky with cooking them but it was cooked to perfection, good quality meat too."
• "All the food we were served was of good quality, well cooked and very well presented on the plate."

Cons:

• "When they came out they were raw and my wife and son had to send theirs back."
• "Both mine and my partners starters were very oily."
• "The sticky toffee was so charred that there was a block of charcoal in the middle."
• "The food tasted average at best and the portion was too small such that even with our small appetites, we were left hungry after our main course."
• "The steak was dry and just awful."
• "Chicken mains very disappointing a very very small piece of chicken then 2 very small pieces of chicken leg."
• "I ordered a seafood pasta and it turned out to be one of the weirdest combinations of taste I've ever had and completely not what I expected."

Ambience and Atmosphere

Pros:

• "Atmosphere lovely."
• "First observation is that the 'vibe' in here is really lovely. Exposed brick walls and lots of different levels to the place gives it a very 'cute' atmosphere."
• "Like ye olde English pub in a modern unit. Incongruous with the owners Asian heritage."
• "This is a nice and cosy restaurant which has a nice atmosphere."
• "Doesn’t look very good from outside but inside the decor (brick, beamed ceiling etc) is really nice and cosy."
• "The restaurant it self was lovely clean and nice atmosphere."
• "A beautiful restaurant, very clean, spacious with tasteful decor."

Cons:

• "Nothing was stated as vegetarian, or vegan on their menu !!"
• "It was a little disappointing to have to vacate our table after two hours."
• "It was a bit of a strange vibe with no real theme and a bit of everything on the menu."
• "One of our party found it a little difficult to find something she liked as the menu was quite unusual and a little exotic for her taste."
• "From the outside and entrance seating area it looked very smart and inviting but we were seated downstairs where it was very dark and a little run down."
• "The interior was cosy but a little dark."
• "Very disappointed with the experience."

Value and Pricing

Pros:

• "Prices were responsible given the quality of the food and portion sizes."
• "Very good house wine which is reasonably priced."
• "Absolute hidden gem! Great value for money and staff are very attentive and take pride in their work! Atmosphere is great."
• "The food was near perfect."
• "Perfectly balanced flavours."
• "Really good quality ingredients, well cooked and great tasting food."
• "The food was absolutely excellent."

Cons:

• "Very nice food but at quite a high price."
• "Food was nice but nothing special for the price."
• "Probably wouldn't call again as nothing special for the price."
• "The food is overpriced and cafe material. BAD CAFE."
• "Disappointed with the amount of Duck Slices with my meal for the price I paid."
• "The food was average and the staff made some mistakes."
• "Overhaul feel the shutdown as left the management and staff a little unsure of their procedures."