Address: 23 North Bridge, Edinburgh, EH1 1SB, United Kingdom
Phone: +441315576411
Rating: 4.0
based on 160 reviews.
Customer Service
Pros:
"Staff is really friendly and one doesn‘t wait long for either a table, making an order or the Pizza to be finished."
"We had the most amazing server, and I'm kicking myself because I can't remember her name. But she was running the whole restaurant on her own."
"Thank you to all the staff working 20th June 2023 for lunch (chefs, wait staff, manager) who did a fantastic job of accommodating a 40 person booking."
"The staff was professional and well trained."
"The service was amazing. The lady, I forgot her name. Was amazing. So tentative and understanding with the children's allergies amazing and helpful."
"Service was attentive without being annoying."
"Johnny, our waiter was first class, attentive without being intrusive, polite and courteous."
Cons:
"Service was largely terrible."
"Awful experience and customer service."
"Such poor service we left without having a pizza."
"The management talking to staff really loud for everyone to hear which was a little disappointing."
"When I spoke with the staff it was clear they really didn't care one bit and neither did the manager."
"Waited 15 mins being patient as understand the stress, all to be told they are only taking bookings."
"The unhappy, disgraceful etiquette and service you'll received city centre bound."
Food Quality
Pros:
"Our Pizza was very thin base, too thin it flopped! But it was tasty."
"Excellent food, great service, our pizza was quick and delicious."
"10000/10 for the vegan options here they're just super delicious."
"The food was really fresh."
"Tasty food and decent service."
"The food here is fantastic, even just your common margarita is great."
"Food was delicious & restaurant itself is nicely designed."
Cons:
"The ladies toilets are horrid. One has no seat! The taps on the fancy sinks are leaking and green discolouration surrounds the sink."
"One of our pizza's was served burnt."
"Part of the order was burned and still tried to charge for it after it was sent back."
"For the price of £11.95, I didn't think it was worth it, considering there wasn't much on my veggie pizza?"
"Dreadful - had 2 takeaway pizzas and they were both essentially no more than base and tomato puree."
"A normally nice set of pepperoni pizzas were burnt and dry this time."
"Poor lack of toppings on the pizza and the dough balls in cheese was very flavourless."
Atmosphere & Cleanliness
Pros:
"A nice restaurant and always a safe bet for quality and value for money."
"Fantastic service and the atmosphere was lovely!"
"The restaurant on North bridge is clean, open plan with polite, friendly staff."
"The atmosphere is good and there are floor to ceiling windows that make for plenty of natural light."
"This is a really pretty branch of PE with some nice booths and comfy seats as well as normal tables."
"The ambiance was good, especially since you could see into the kitchen, where the pizza is being made."
"Nice atmosphere, perfect for lunch and early dinner."
Cons:
"Toilet facilities are something else though. They're OK but by god they are the coldest toilets I've ever had to brace."
"This time though it was plagued with little flies, especially in the disabled loos, which is right next to the kitchen, it just put me off my food to be honest."
"Floor was really dirty even on stairs to toilet where there’s a door between the stairs and the restaurant."
"They have tried to fit way too many tables into a small space and there isn't room to get out from your chair."
"The pizza was delivered next door and was completely cold and partly burnt."
"It was fabulous apart from the rowdy Americans sitting across from us."
"I have worked in this restaurant and the way they treat their staff is so so bad."
Value & Pricing
Pros:
"Definitely worth it for a quick and easy lunch!"
"The food was well cooked and good value for money."
"High chairs available and good to have a kid's menu available."
"They also accept tastecard which meant my meal was half price."
"Not bad value for the tourist area it is located in."
"They are on O2 priority deal so 10 off the total bill."
"Pizza express have a regular round of special offers that make the price more attractive."
Cons:
"The dessert was expensive considering how small the portion was."
"Even with discount it was pricey enough for Lunch."
"£7.50 for a glass of wine? sorry guys, thats just ripping people off."
"I got charged a ridiculous amount for a pizza the size of a saucer for my daughter."
"Expected a little more from the food given it basically bread and tomato sauce."
"Absolutely shocking service and the food looked like it had just been slapped together without any thought."
"Everything is just fake. The staff and waiters work for just tips."