Cotton Mill Reviews Summary

Service

Pros:

• "Service was brilliant, we did have a problem with one of meals but was rectified straight away with no issues."
• "Jamie and Angel were lovely and very welcoming."
• "The Waiter and Waitress that looked after us were polite, efficient and professional."
• "i was extremely pleased with the service i received, the staff went above and beyond."
• "Service was outstanding! Our server was attentive and fast."
• "The staff were attentive, polite and efficient considering the number of people in that night."
• "Our server was Xander... What an absolutely lovely young man. He was so helpful, friendly and professional."

Cons:

• "The manager owner who replies on here shouldn’t be working here I’m sorry when u read it mate but it’s clear as day you just don’t learn from these mistakes."
• "Also spoke with the mgr at this venue, who doesn't seem to have taken my complaint seriously."
• "Sadly service was bit slow, to be fair they were quite busy."
• "Ordered drinks via QR code, chased them up twice over this and finally received them after an hour of waiting."
• "It took 1hr for food to arrive, poor girl on her own struggling to keep up with serving due to parties eating."
• "We were not served any food for 2 and a bit hours."
• "Had to ask 3 times and ended up having to go the bar to pay."

Food Quality

Pros:

• "Lovely food 😋 perhaps more cheese and bacon on the dirty fries."
• "The food was delicious and we didn't have to wait long for it to be brought to our table."
• "The dessert was lovely... we had a shared sundae which was good value for money and delicious."
• "The food was very good and reasonably priced and the portions were a decent size."
• "Food has always been well presented and tasty."
• "Our food was amazing, my husband had the meat feast pizza and I had the plant based burger which I highly recommend even if you're not vegan!!"
• "The food was absolutely delicious, the best tomato soup I've ever tasted."

Cons:

• "Ordered veggie pizza and looked awful when it came."
• "The chips weren't very nice either."
• "During this visit, there was a hair on pizza."
• "The so called medium steak was chewy but quite tasty."
• "The steaks that we requested to be rare came out well done."
• "The meals all came out at different times meaning we had to eat at different times or eat meals cold."
• "Food is mediocre chefs have just come out of school cooking with a fryer and microwave by the standard of the food overpriced flat beer."

Atmosphere

Pros:

• "Lovely lunch at Cotton Mill in a warm and friendly atmosphere."
• "The pub has a good atmosphere & the menu is extensive."
• "This pub is a nice environment, welcoming to all guests and the staff are all very polite."
• "With an offer of 40% off main meals it made the experience all the better."
• "atmosphere wonderful."
• "Lovely environment."
• "The atmosphere in the pub is inviting, well decorated and clean."