Westview Chinese Reviews Summary

Customer Service

Pros:

• "To their credit, they responded to my message quite quickly and gave a new ETA."
• "Although our chips weren’t included in the delivery, we rang to let them know and they sent chips and extra prawn crackers out within 20 mins."
• "When it arrived, it was steaming hot and the delivery lad was canny which was lovely."
• "The food was made fresh and the staff were very friendly."
• "It arrived 30 mins early, not a problem."
• "Everything looked so sparking clean when we went in, would definitely recommend this place."
• "Definitely recommend, been a few times and they’ve always been on time and yummy."

Cons:

• "They clearly take offence at the fact that the quality of their food is laughable to say the least and their so called, ‘customer service’ is beyond awful."
• "When taking down my order the woman on the phone answered her mobile phone and told me to wait whilst she had a personal call."
• "The staff member... was incredibly rude to me."
• "late delivery and when we phoned for an order update phone left off the hook."
• "Rude delivery driver, and when we tried to call, they kept picking up the phone and putting it down, eventually they unplugged it."
• "After calling the restaurant 5x with no answer."
• "Awful communication and the man on the phone clearly had no clue if the food had even been made."

Delivery Timeliness

Pros:

• "Lucky to be getting 1 star and that was just for quick delivery."
• "Ordered at 11pm on a Sunday and to my surprise was delivered warm and just over an hour later."
• "I ordered a small chicken curry and boiled rice... it was delicious and from a small portion got enough for two meals."
• "This Chinese is absolutely fabulous the rice was cooked to perfection the chips were so so so good and the timing of delivery was literally on point even a bit faster than expected I so recommended will be buying again."
• "Lovely food and we are stuffed!!"
• "Beautiful food. Will order from here again."
• "Get so much food in the munchie boxes, the salt and pepper box (£19.50 one) is amazing and full to the brim!"

Cons:

• "Over 20 minutes late."
• "Food was over an hour late when arrived my curry sauce was really thick and the colour of vomit."
• "arriving 90 mins late."
• "Food never arrived."
• "Food was stone cold. Skin on cover as it was so cold."
• "The food turned up 90 minutes late, and it was stone cold and inedible."
• "Food arrived 2 hours late, stone cold and inedible."

Food Quality

Pros:

• "The food was very good and the portions enough for leftovers the day after."
• "House special sweet and sour HK style very nice huge portion."
• "Chicken chow mein good portion and very nice Overall decent meals except for chips."
• "the only thing that was ok was the curry sauce."
• "Sweet and sour sauce was very watery but the curry sauce was nice."

Cons:

• "The beef in blackbean sauce was disgusting and was just like runny water."
• "The food was cold, rice was undercooked, everything else over cooked and so so greasy!"
• "Food was disgusting and cold and hard."
• "The king prawn egg foo yung I ordered was swimming in a watery goo which I can only describe as dish water."
• "The majority of the food was tasteless, rice that I recieve on my dish was over cooked and mushy, the chips tasted horrible too."
• "The chicken was chewy and undercooked and the spring rolls were soggy."
• "Food was vile and the rice was burnt to crisp."