Burns & Webber Farnham Reviews Summary

Professionalism and Responsiveness

Pros:

• "The Burns and Webber team are helpful, understanding and knowledgeable."
• "Edward was so helpful. Listened carefully to my needs."
• "They offered highly professional, yet relaxed, service and assisted us in the process every step of the way."
• "Professional and genuinely nice people you could trust to do the best job for you."
• "From their initial visit and marketing of my property, and throughout the ensuing long drawn-out process of selling, the service and level of commitment I received from the friendly, courteous Burns & Webber team was second to none."
• "Robbie at the Farnham branch was very helpful in finding and visiting our property many times before making an offer."
• "Burns and Webber have been the most professional and efficient of them all, I fully recommend them."
• "Thank you to Martin and his team who went above and beyond to support a lengthy process getting over the line."

Cons:

• "Unbelievable arrogance. I rang yesterday to arrange a viewing for two houses in central Farnham that I am (was?) interested in only to be told that I must sign up to their marketing list first!"
• "Firstly they said they would call back within a given time frame and failed to do so."
• "Excellent staff but unfortunately they recommend Shoosmiths to deal with the conveyancing and sale."

Customer Service and Support

Pros:

• "Always on the end of the phone when required. I cannot thank Kate Clapham and her team enough. 10 stars."
• "The whole team were very kind and accommodating too whenever we spoke to them."
• "Everything was handled highly professionally right from the outset, all the staff were completely on-the-ball, and we were kept informed at every stage of the sale process."
• "Got our first property through Burns and Webber, the team were nothing but professional and helped us from start to finish."
• "I can not recommend Burns and Webber in Farnham enough, from the first visit to value our home with Dan Dewar who was enthusiastic and friendly, to the professionalism throughout the sale."
• "The team at Burns & Webber and in particular Robbie have been excellent and helped make the purchase of our first home a smooth and easy process."
• "Burns and Webber helped us sell our home in Farnham. They provided sound advice and have been responsive and helpful in the process of selling our house."

Cons:

• "I've lived in the area for most of my life but spent months searching for our new home. The Burns and Webber team provided a great service - very friendly, professional and prompt at all times and above all think outside the box in terms of what suited our needs."
• "Very professional and diligent attention by Edward Thomas to an unexpectedly difficult conveyance. By keeping all parties fully informed throughout the process, Edward made a significant contribution to a successful sale."
• "Impressed, start to finish, with the enthusiasm, communication and diligent work offered by the agents at Burns and Webber throughout the sale of my property."