Ilkley Floor Care Limited Reviews Summary

Quality of Work

Pros:

• "The results are fantastic."
• "Mark, Tasha and Peter work as a very tight team and are all highly professional."
• "The team made it look as good as new."
• "They were prompt, friendly, professional and made the whole process seamless from start to finish."
• "The flooring now looks new."
• "They made a great job of our parquet floor - it’s like having a new floor installed."
• "Our oak floors look like new."
• "An honest, friendly and reliable family company. Excellent communication throughout."

Cons:

• "Had our wooden floor boards sanded and re-varnished a year ago. Within 3 months of being done the filling between floorboards was cracking and splitting badly."
• "We met a very angry and confrontational man who worked for this company, not sure who he was as we didnt catch his name."

Customer Service

Pros:

• "Excellent communication, customer service and polite on the day."
• "The initial communication and scheduling with Sue and Zoe was excellent and they explained the whole process very clearly."
• "Fabulous team of professionals who made our floor look brand new. Thank you for the excellent service."
• "Everyone in the family business took the time to talk through potential ideas and were always happy to answer questions."
• "From first communications to final finish a highly professional service."
• "Really good and friendly service. Arrived at the times they said and were fast and efficient."
• "Very happy with the service provided by Ilkley Floor Care. Professional, friendly staff who worked efficiently."
• "The team did an amazing job restoring the old parquet floor that had been hidden for several decades."

Cons:

• "Contacted this company for a quote - was promised a call back, but didn't receive one."

Value for Money

Pros:

• "Would definitely recommend them and we’ll be getting them back to do our kitchen floor next year."
• "The price offered was very competitive."
• "We would definitely recommend."
• "The price was, we think, completely fair."
• "I was also happy with the value for money :)"
• "Very happy with the result and couldn’t recommend them more!"
• "Excellent service (fitted us in to their schedule early which really helped us out)."
• "The job was quick, clean and professional."

Cons:

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Professionalism and Reliability

Pros:

• "Responsive, reliable, punctual, thorough and courteous throughout."
• "From initial visit and quote through to completion the experience with Ilkley Floor Care has been exceptional."
• "Incredibly impressed with Ilkley Floor Care from start to finish."
• "Excellent service right through from quotations, contact, quality of work and aftercare."
• "Fabulous team of professionals who made our floor look brand new."
• "All members of the team were highly professional and informative."
• "Very professional company from initial enquiry to completion of work."
• "Professional, accommodating, and the floors look beautiful. We couldn't be happier!"

Cons:

• "Had phoned and emailed several times requesting Ilkley Floor care to come and look....still waiting. Aftercare of this company shocking!!"

Cleanliness and Efficiency

Pros:

• "I was amazed how clean the job was."
• "Great customer service and a superb result. Our oak floors look like new. Excellent, timely communication throughout the process."
• "Arrived promptly, texted updates and completed work in time frame given."
• "The team did an amazing job restoring the old parquet floor that had been hidden for several decades."
• "Really happy with my sanded and sealed oak flooring. It looks brand new."
• "Very happy with the service provided by Ilkley Floor Care. Professional, friendly staff who worked efficiently."
• "I was a bit concerned it was past repair but their friendly and helpful advice was great."
• "Great job on wooden hall floor and slate kitchen floor. Good communication, arrived on time, pleasant."

Cons:

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