Vision Express Opticians - Leeds - White Rose Centre Reviews Summary

Customer Service

Pros:

• "Excellent customer service. I’ve been with vision for a long time, the quality of service is outstanding."
• "What a breath of fresh air Nichola is. She went over and above for me."
• "The staff are always friendly. Very fast service."
• "Absolutely A-M-A-Z-I-N-G service by Elaine today. Very informative, friendly and patient."
• "I was very impressed with the staff at vision express. Very professional and looked after me from start to finish."
• "Went in with a complaint about contact lenses, Sonia the manager was fabulous, she sorted it all out."
• "First class service, from moment I walked in to the moment I left. Friendly, everything explained."
• "I would just like to say a big thank you to you polite and professional staff for the service I received."

Cons:

• "Absolutely horrific service. Went for an eye test for my two children, they made us wait an extra 30 minutes."
• "I have never had such awful customer service before. I travelled 1hr and 50 minutes to my appointment today."
• "Terrible first experience of getting glasses. Been actively ripped off over charged for the frames."
• "Unfortunately, they don't deserve the one star I have to give."
• "Not sure that any of the staff know what they are doing! Went on Saturday to collect a pair of glasses, to be told after waiting 30 minutes that 'they could not be found."
• "Very unsatisfying experience due to poor customer service, which was brought to the managers attention to be promised he would deal with it personally."
• "Awful store, waited over 20 minutes for my appointment. Lots of members of staff standing around but no one to update me."
• "its the lowest i can give otherwise i would have given 0 for losing my details from their computers since I've been registered for more then 7 years."

Product Quality and Selection

Pros:

• "I pay monthly for my daily contact lenses and they arrive at my home every 3 months."
• "The eye test was fine and no issues ....the problem came when my prescription has changed slightly, in 1 eye ...I bought my glasses from vision express and really like them."
• "The staff were very friendly and efficient when visiting a couple of times recently to have a check-up for my son's vision as his prescription seemed to have changed."
• "Visited these guys yesterday to get 2 pairs of glasses repaired/ replaced. Staff were so lovely and patient despite the place absolutely heaving."
• "The eye test was very thorough prompt. All the staff were efficient, professional and polite."
• "I have been to a number of opticians in the past but when visiting Vision Express in White Rose the service was incredible, very helpful and the staff are very friendly."
• "Excellent service had to get an emergency appointment and staff made sure I was seen, I was very well looked after."
• "I was served by the optician Muniza, who was very professional and did a detailed and a very thorough examination of my eyes."

Cons:

• "Do not recommend for children's glasses at all. Twice the price of other opticians, and won't fix children's glasses when broken."
• "The most horrible service. My 8 years old is too big so she can't have glasses for kids. We need to pay for adults frames."
• "Pricing is also an issue, most opticians you pay for your frames and lens, the lens come with most things as standard, but with Vision express, it appears to be make as much from the customer as possible."
• "It's been an absolute nightmare of getting my sunglasses done. Signed to make ones on December now February and still don't have them in my hands."
• "Although the eye test was done efficiently I think there was too much emphasis on selling product."
• "There’s always a problem when my partner goes there to get his lenses. First time, like 2 years ago, one optometrist told my partner one way how to use lenses, second time ladies at counter says absolutely different."
• "My experience with Vision Express went from being okay to abysmal. I had new varifocal lenses fitted to my existing frames last year but found the vision through the left lens was not as good."
• "Weird blurring in glasses which they tried to charge on a couple of occasions took them 5 weeks in all.. and then after that incident got them back then the lenses kept on falling out!!"