5DAY Birmingham Intensive Driving Courses Reviews Summary

Driving Test and Course Scheduling

Pros:

• "The week intensive I did at 5Day was interesting."
• "I have booked in for a test privately which I've managed to source for a quicker time (2 weeks)."

Cons:

• "Unfortunately, it is now November, and the test has not taken place, which is contrary to the information provided during the sign-up process."
• "I did have to find my own test date due to the backlog."
• "Fast forward to AUGUST and still nothing."
• "It literally would have been quicker for me to book it myself when I finished."
• "I am no longer test ready and ended up having to withdraw from the waiting list (Still hadn't received a test date)."

Instructor Quality

Pros:

• "Nadim was the best instructor I’ve ever had! He taught me really well and I passed my test."
• "My instructor Nadim was excellent and can't fault him."
• "Mohammed managed to bring me up to a level where I passed with flying colours."
• "Basset, my driving instructor from 5Day Birmingham center, was the best and most helpful guy ever."

Cons:

• "Instructors vehicles break down and you provide a young girl with no information or contact."
• "Secondly I had a trainee instructor. I could not adjust the side mirrors apparently because they are universal."
• "Poor instructors. After paying them you literally have to go for more lessons and pay again."

Customer Service and Communication

Pros:

• "Enjoyed the experience. Had a wonderful instructor, if you have any problems, just speak to the course manager and they will try to deal with the issues."

Cons:

• "Additionally, my attempts to seek clarification and updates through customer service have been less than satisfactory."
• "No customer service at all, lack of communication."
• "Logged a complaint with the team and they only blamed me for everything."
• "Very poor service after cancelling my sons driving lessons 3 times the company offered me a refund which I decided to accept and 4 months I am still waiting for a refund."

Course Effectiveness and Value

Pros:

• "The theory and practical practice was very informative and detailed."
• "Great service! Theory lessons are very informative and the centre manager, Nadim, is extremely helpful."
• "From being a beginner at the start of the week, this course has greatly increased my confidence in driving."

Cons:

• "A Complete waste of money in my opinion."
• "I am £1k down and nowhere near driving standard."
• "Initially thought the course was okay, however now I am having to relearn methods from the beginning with a new instructor."
• "It's very intense and if I’m honest hardly anyone is going to pass their test in a week and if you do it’s quite lucky."