Zizzi - Bradford Reviews Summary

Staff and Service

Pros:

• "The staff were friendly and very efficient."
• "The staff have been very helpful when ordering food."
• "Absolutely great food and the best service I have had at a restaurant, would highly recommend to anyone whether they are looking for a meal or a tasty snack."
• "The staff are so friendly, polite and professional."
• "Brilliant food, with a very friendly waitress who served us just before the lunch rush hour."
• "Good food, staff helpful and obliging what more can you ask for?"
• "The highlight of each meal has been the staff. Hard working. Perfect service."

Cons:

• "Service was good however they only put some of the ingredients on the meals so it wasn’t anything like what we ordered!"
• "We waited ages for our drinks to arrive and watched our waitress play on her phone behind the bar while we waited."
• "Service by the staff was poor and when questioned gave a lot of snarky attitude."
• "Really slow service. Took ages for staff to take our starters away, took ages to get some salt as food was very bland."
• "The young lady who served was not very attentive and didn't even offer us sauces."
• "Poor service, staff were rude, food wasn't great either."
• "They Tried to scam myself and my friends by lying on the receipt and adding extra orders we didn’t order."

Food Quality

Pros:

• "Great food, plenty of options available for those with dairy intolerance."
• "The pasta had wonderful flavours, the pizza was oblong very crisp slightly spicy wonderful choice of ingredients for the top."
• "The food was great and the service was good."
• "We enjoyed sumptuous tasty meal to start our evening."
• "A little bit overpriced, but quite delicious!"
• "The food we ate was delicious and no complaints there in any way."
• "Good wine and reasonably priced."

Cons:

• "The food just doesn’t hit right."
• "Main meal sent back as served cold."
• "Came in on Valentines day and were waiting for the food for around 2 hours. Overpriced, undercooked food."
• "Food terrible and rude staff but the most concerning part was lack of hygiene."
• "The desert was poor over priced and the drinks well a second mortgage is needed."
• "do not recommend buying food from here, the staff was awful to me and I got served frozen cold food that was not cooked through properly."
• "Pizza is super thin and flavourless."

Ambience and Decor

Pros:

• "The feeling of the restaurant was relaxed."
• "Zizzi is the best of all the Pizza chains for my money. Good food, good atmosphere."
• "The atmosphere is fantastic and the food is on another level."
• "Nice relaxed clean tidy feel to the restaurant."
• "It's got a really nice aesthetic inside."
• "Modern industrial functional styled interior."
• "A lovely Italian restaurant with very friendly staff. The place has a cozy interior and the open kitchen gives it a nice open and friendly atmosphere."

Cons:

• "Firstly the restaurant floor is very dirty and it's off putting to sit at a table with food all over the floor!"
• "The ambience of this place is cold, I found the decor dull and tasteless."
• "Crowded and smells urine."
• "Embarrassing... Stood for 10 minutes waiting to be seated until they told me they are not accepting more because how busy they were.. rude.. no notice board or anything."
• "Seating was a bit cramped for 4 adults in a booth."
• "Terrible experience. Very poor customer service."
• "Worst place I've eaten in for a long time."

Price and Value

Pros:

• "Expensive, But, Worth every Penny."
• "Prices were reasonable."
• "We had a 2for1 offer on meals."
• "The Mrs used some vouchers towards the payment that she exchanged for her Tesco Club Card points making it really a cheap night."

Cons:

• "The prices are way too high and they add a big service fee."
• "Shame they didn't take cash as I couldn't leave a tip as refuse to add it to the card machine."
• "Anyway went to pay bill, card only, that's fine..lady holds the machine and says will you be giving a tip?"
• "Paid nearly £8 for two portions of chips to find we both had about 13 chips in a box each."
• "Zizzi is the best of all the Pizza chains for my money. My only gripe is the ever-increasing prices."
• "They put the price up but failed to inform us which meant I was FORCED to pay the difference for everyone on my own wedding day!!!!"

Booking and Seating

Pros:

• "Booked by phone for lunch with friends but booking not registered. However, staff were helpful and a table was available as the restaurant was not busy."
• "Delightful eating area outside, don't be put off by it being on the high street, you don't notice because it's closed off so charmingly."

Cons:

• "Would have given 5 stars except the very steep and long stairs to the 1st floor toilets - boy what a hike. Hope there was a downstairs loo for those with mobility issues."
• "On arrival was asked if we booked a table & that we would need to be out by 6pm!"
• "Asked for a booth and was told that was for when it got busy as there was only 2 of us."
• "Booked in for a meal online with my family and requested a high chair as I have a 2-year-old toddler. Arrived at the restaurant to be shown to our table. I asked for the high chair that I had added to the booking to be told there was none available."