Redland House Clinic Reviews Summary

Professionalism and Staff

Pros:

• "Everyone who works there is professional and will go out of their way to try help you."
• "Jonathan diagnosed the underlying issues quickly and recommended a variety of stretches and exercises which helped me to recover."
• "Alin was really patient, thorough and explained what he was going through at the end of every session."
• "Sophie was very welcoming, professional and friendly."
• "The staff and doctor were very kind, helpful and non-judgmental."
• "All the reception staff are super helpful as well, called in advance to talk about an appointment and they were super friendly and patient!"
• "The staff are fantastic, friendly & professional."

Cons:

• "John is a very nice guy but he does juggle you around whilst seeing other patients leaving you alone strapped up often to a tens machine."
• "I'm afraid I was not impressed with my initial physio treatment, it wasn't so much the treatment, but the rudeness of the physio."
• "Jonathon juggles more than one patient at a time and basically, after an initial few minutes discussion and treatment, he then leaves you strapped up to these electric pads for ages."
• "He spent most of the time on his phone, messaging with loud volume."
• "Mr Cook didn't care much about me along the visit."
• "I feel very let down by my appointment to see Sophie and due to my experience wouldn't visit again."
• "Charged me £40 for 15mins where I saw him for no more than 2 mins of that."

Clinic Environment

Pros:

• "It's always easy to park and the opening times meant i could fit the appointments in around my work schedule."
• "The clinic itself has a lovely vibe and all of the employees are so friendly and helpful."
• "A very friendly place, which makes you feel welcome and positive about your recovery."
• "Also very welcoming and friendly staff!"
• "The reception staff are also very helpful and welcoming."

Cons:

• "So dirty a clinic.... I went for a physio and the pillows were yellowish with stains... They did not even put some paper on it."
• "The clinic did not look clean and whilst I was waiting in the reception, there was a sewage smell in the air."
• "He left me over a bare massage table, with stains on it, for the rest of the consultation."
• "Don't feel got value for money at all."
• "I ended up having to wait until just after 12 to be seen and then having my appointment finish and was sent to pay at 12:30 which is really disappointing."
• "The only reason I can't give 5 stars is because I was often waiting for my appointment after it's allocated time which affected my parking."

Treatment and Recovery

Pros:

• "After the sessions, he explained he had been using Proprioceptive Deep Tendon Reflex Therapy (P-DTR) which I hadn't heard of before but would fully recommend to anyone having reoccurring injuries."
• "The pains in my leg were gone completely after about 3 sessions, my lower back took a little longer but good to his diagnosis after 8 sessions I was pain free for first time in years."
• "Successfully treated my neck injury, no more pain! Highly recommended."
• "After one appointent my vertigo was improved by about 80% and after a few more it was completely resolved!"
• "The treatment was excellent and I hardly get pain at all now."
• "The treatment gave immediate relief."
• "After just one session, i can feel the difference in my injury."

Cons:

• "She told me I would need nail surgery at a cost of £325."
• "She didn't look at my feet at all or ask any questions about my foot health in general."
• "The appointment started a few minutes late which is not cool especially at 55£ per consultation."
• "I was quite shocked at the price and asked wasn't there anything else that could be done."
• "I would not recommend any treatment from Jonathon to others."
• "There is little evidence that it works."
• "I felt ripped off and still in pain."