White Horse Reviews Summary

Service

Pros:

• "The staff were really friendly and nothing was too much trouble, food was lovely came really quickly to the table."
• "Staff very friendly, food lovely, husband had sirloin steak and chips, cooked med/rare perfectly."
• "Fantastic hospitality, staff made us welcome and even helped celebrate a birthday with a free piece of cake."
• "Staff were very welcoming and friendly, food was delicious and tasty, service was quick and efficient."

Cons:

• "When we arrived we could see the staff we under pressure. We found a table but it hadn't been cleared or cleaned."
• "Absolutely appalling service. Was booked to see Santa at 10am and when we arrived was told they had already started."
• "Service a little slow. Food ok. Fair value for money."
• "We waited an hour for our food after already waiting 10 minutes stood at the bar waiting for someone to show us to our table."

Food Quality

Pros:

• "The food was delicious and the whole experience couldn’t have been any better!! The kids loved every minute."
• "Cannot say how impressed we were with everything at the White Horse. Ordering to the table on the app using the QR code was so quick and easy - loved that!"
• "We really enjoyed our visit and it is nice knowing there are dog friendly places around to visit. The food exceeded expectations."
• "Food was nice, staff nice, our table in the "tap side" wasn't great but the food quality was good."

Cons:

• "The ribs that turned up were tough with the smallest amount of meat on a rib I've ever seen. The fish and chips was ok but another member of the family had to refuse his food as it was burnt."
• "Food was burnt and lack of flavour. Man didn't even ask if i wanted ice, even though i went up prior and asked."
• "Food took well over an hour to come out. My boys burger was rock hard and burnt. The ribs were ok."
• "The food is usually very nice, however today...both our chips were not freshly cooked and was dry."

Ambiance and Cleanliness

Pros:

• "Looks very nice from outside, very clean, nice on the inside."
• "Lovely environment which was clean and well presented. Staff were friendly and welcoming."
• "There was a nice atmosphere, it's clean, not cluttered and very welcoming."
• "Lovely clean pub food was hot and delicious staff were very friendly and efficient."

Cons:

• "When we arrived we could see the staff we under pressure...a few others hadn't been cleared or cleaned."
• "The bar was very busy and the service was exceptionally slow, it almost felt as though they were ignoring the customers waiting."
• "Very disappointing choice of foods for vegetarians. The Sunday roast is getting more and more lacklustre."
• "We arrived at the front door, put on masks, walked in and sanitized our hands, walked through to the bar area, the man at bar looked busy so proceeded to the beer garden as you're not allowed inside."

Ordering and Wait Times

Pros:

• "We downloaded and ordered over the app. The service was great, the drinks came quickly and were really good."
• "From start to finish Great service!, we could see the staff were all busy so we decided to order via the QR Code for table service and it arrived in quick timing."

Cons:

• "We waited an hour for our food after already waiting 10 minutes stood at the bar waiting for someone to show us to our table."
• "Service was fine. My burger was ok. Our children had chicken nuggets and mashed potato, it's fair to say the mash was dry and looked like it had been out for a week."
• "Waited over an hour and a quarter for food after being told it would be about 30mins. When we went to ask about it told it had been taken to table 7 an hour ago but returned as not theirs."
• "Service was great but food was very poor. Many items on the scaled down menu not available and plenty of errors in our order."