Grove Hotel Reviews Summary

Staff

Pros:

• "There are some really great staff here."
• "Staff were friendly and importantly the food was good."
• "Very helpful and friendly staff."
• "Staff were incredibly accommodating and friendly."
• "The staff were all very pleasant & helpful."
• "The staff here are amazing; just so helpful and cheery... But, they are disgracefully supported by the management."
• "Staff were very pleasant, helpful and smiling, nothing was too much trouble for them."

Cons:

• "We were very disappointed with the knowledge of the bar staff about the drinks available."
• "The staff seemed very young and inexperienced."
• "Service incredibly slow and unfriendly."
• "The staff seemed disinterested and disengaged."
• "Inattentive staff. Had to clear our own table!"
• "Super unprofessional pulling members of staff Infront of customers for something they hadn't done."
• "The manager was very rude and mean to his staff."

Food

Pros:

• "The food was excellent and so was the service."
• "The food was great."
• "The food was lovely and well worth what we paid."
• "Our evening meal was delicious & breakfast was good too."
• "Family of 4 ate here and it was a lovely experience."
• "Really friendly staff and well priced tasty food."
• "Food was lovely, good portions and served really quickly."

Cons:

• "The food was kinda disappointing the first night we stayed but the second night it was excellent."
• "Without doubt one of the worst meals I have ever had - utterly disgraceful."
• "The vegetables were overcooked and limp, the meat was overcooked, the dessert portions were miserable."
• "Some food was cold, some food was burned, some food was dry as a bone."
• "The food was simply awful."
• "Paid £15 for pulled pork and Mexican nachos… came quite late with no pulled pork, jalapenos or chives…so basically some crisps and dip."
• "Food was absolutely appalling."

Accommodation

Pros:

• "Room 8, pleasant and easy ground floor access."
• "Lovely clean and welcoming room and lovely touches with biscuits and bottled water."
• "The rooms were very comfortable and clean."
• "Our room was excellent, with a unique but cosy feel to it."
• "The room was pretty with a lovely en suite."
• "Rooms are great, clean and well worth the money."
• "A really comfortable stay."

Cons:

• "The bedding was clean but the mattress underneath smelt so bad."
• "A very dishevelled property."
• "The whole place was very shabby and run down."
• "The carpets and furniture throughout were in a worn and dirty condition."
• "The room was small."
• "The room needed a good clean. Loads of cobwebs above bed."
• "Tired dirty, hotel. Misleading pictures. Tiny bed, filthy bathroom mould everywhere."

Service

Pros:

• "Okay service, a bit slow when delivering drinks and taking orders."
• "Had a great saturday evening there."
• "All staff we met were friendly and professional and it really did change our trip to be one of the best, thank you!"
• "Front of house staff really friendly and professional."
• "The staff were very friendly and very welcoming for the dogs and even provided them with water."
• "The staff were really friendly and chatty, We had some good laughs."
• "Staff super attentive and friendly."

Cons:

• "Completely mismanaged."
• "Very slow service in the restaurant both dinner and breakfast."
• "It was like 'Faulty Towers' without Basil for entertainment!"
• "The barmaid abandoned me without a word and sorted him out. Just rude."
• "Beer was good, but service incredibly slow and unfriendly. Avoid and walk further into the town."
• "The service was disorganised."
• "Service was slow, scallops cold, filler sweetcorn not mentioned on menu."

Management

Pros:

• "If you can sort these issues this Hotel would be highly recommended."
• "The manager Mark is very good at his job and always wants best for his customers."
• "Mark (Manager) and his team were fantastic."
• "He was so helpful and went way and above to ensure our visit was an enjoyable one - nothing was too much trouble for him."
• "The Grove team went far above and beyond to make everything absolutely perfect."
• "Dear Owners, all the best transforming this place. It needs a whole ton of love."
• "Great service friendly accommodated our needs with a smile."

Cons:

• "Oh dear. Yet another failure brought about by corporate greed."
• "The downfall the shower did not work the time we stayed."
• "I have never posted a poor review before but this hotel is under staffed, tired and dirty."
• "A depressing place! In need of a serious overhaul, tired decor inside."
• "The bar area and bedrooms were in need of overhaul, redecoration and new plumbing."
• "The place is rundown and in urgent need of updating."
• "The Manager had the interest and personality of somebody who wanted to pack it in."