Pani's Cafe Reviews Summary

Atmosphere & Ambience

Pros:

• "Such a great atmosphere, the food is good and the service is brilliant."
• "Nice relaxed atmosphere and almost too cheap."
• "A bussley happy atmosphere."
• "An irresistibly authentic Italian atmosphere."
• "The atmosphere is happy and relaxed."
• "Very comfortable and warm its feel like we are in Italy!"
• "A lovely friendly atmosphere."

Cons:

• "I couldnt hear any of my family speaking even face to face, and had to shout."
• "The atmosphere here was lively, with a lot of noise."
• "Neither the atmosphere nor the decor was how I remembered - it felt more like a frenetic, generic city centre Italian."

Service

Pros:

• "The staff are just so lovely and friendly."
• "Everyone very attentive and pleasant."
• "Service was so friendly and prompt."
• "The staff are always cheerful and helpful."
• "The tentative staff, customer service is impeccable."
• "The staff are warm, friendly and provide exceptional service."
• "The staff are friendly and attentive, without being pushy."

Cons:

• "Last time I was in and asked about it, I was rudely grunted at and ignored."
• "Staff were pleasant and helpful, but often take a long time to serve you."
• "Tricky to get served initially."
• "Staff kept hovering to remove bottles, plates etc. Felt rushed so we left after 45 mins."
• "Very disappointed today with the managers patronising attitude."
• "Was very busy - and really hard to get service (couldn't get a second drink), and struggled to get the bill."
• "No explanations were given on why we were bypassed and we were just stood there foolishly as group after group were shown to a table."

Food Quality

Pros:

• "Fantastic food, good service."
• "Food was delicious as always."
• "Simply the best Italian food in Newcastle bar none."
• "The food tastes incredible and authentic, also big in portion."
• "Both food and cocktails were excellent."
• "The food is always speedily delivered and delicious."
• "Food is absolutely to die for!"