Jaipur of Chigwell Reviews Summary

Staff Service

Pros:

• "The staff as always very helpful and friendly, and nothing is too much bother."
• "Customer service and food was excellent, staff were very attentive & food came out promptly."
• "Magical hospitality by Mr Rash."
• "The staff are very friendly and always ready to go above and beyond."
• "Manon (sp) was my waiter and he was very helpful and kind."
• "The staff were wonderful; very friendly with the best service."
• "The staff all deserve a special mention as they cannot do enough for you. They were attentive, welcoming and ever so friendly and warm."

Cons:

• "The staff were friendly but I would rather have really good Indian food and professional and attentive staff."
• "The first time, they arrived 3 hours late and the second time, they simply didn’t turn up and then didn’t accept responsibility."
• "We were shoved in a corner table next to the cutlery trolley, plates taken before we even had our knife & fork down."
• "Waiting staff nice but very disorganised and certainly not the quickest."
• "Staff customer service was below par, quite stern and abrupt demeanour."
• "Also one of the waiters made my wife feel very uncomfortable."
• "Missing 2 out of the dishes."

Food Quality

Pros:

• "The food is of exceptional taste and quality with the added bonus of value for money."
• "The food tops the lot."
• "Went especially for the paneer vindaloo, was amazing with the vegetable rice."
• "The food is plentiful, fresh, absolutely delicious."
• "The food was fantastic. I had veggie Madras which was spicy and full of flavour."
• "The food is always hot, delicious and tastes fresh."
• "The food was delicious, we finished everything!!"

Cons:

• "Food: arrived almost too quickly for it to have been made fresh and portions not as big as other indian restaurants i'd been too."
• "This is not Indian food. The starters were not fresh, seemed simply heated up."
• "We went to this restaurant for dinner and have never tasted such tasteless and bland Indian food in our lives."
• "Sadly, one of items we ordered (mango relish) was missing, the mains and side dishes were very greasy and bland."
• "The panner was still in a marinade state and not cooked through."
• "The kebabs were dry, the methi sag paneer wasn't flavored correctly, and half of the naan was overdone."
• "The poppadoms where stale and oily."

Value for Money

Pros:

• "The food is of exceptional taste and quality with the added bonus of value for money."
• "The prices are very reasonable and the quality and taste of the food is remarkable."
• "Menu is extensive at very good prices."
• "The food is absolutely delicious and charged at a very reasonable price."
• "Food is very average but a very wide choice available from the menu at reasonable prices."
• "The rice was cooked to perfection and so were the chapatis, albeit a bit pricey."
• "Authentic and delicious food, generous people, great ambiance, inexpensive menu to choose from.... what more can I expect:)"

Cons:

• "Food is okay but priced high."
• "Paid for takeaway on their website (delivery 'ASAP') but over 90 mins later nothing had arrived."
• "If you want the food to arrive on time order over 2 hours in advance."
• "However, the delivery time was ridiculous, 1hr 20 min, I can understand it can get busy on Friday, however, I will not use this restaurant again owing to the dismissive attitude of who I spoke to."
• "We ordered salmon pieces for starters which was overcooked & didn't come with an appropriate sauce."
• "The food is okay but priced high."
• "If I could give 0 stars, I would."

Delivery Service

Pros:

• "The order arrived fast, was hot and fresh."
• "Delivery driver was friendly and applied all the correct Covid measures."
• "Takeaways are always delivered on time and tastes as good as eating in."

Cons:

• "Food was really nice, very tasteful. However, the delivery time was ridiculous, 1hr 20 min."
• "By far the worst takeaway I've ever had! If you want the food to arrive on time order over 2 hours in advance."
• "Paid for takeaway on their website (delivery 'ASAP') but over 90 mins later nothing had arrived."
• "The order took nearly 1:30 to be delivered."
• "Absolutely terrible. The order took 2 hours to arrive, so I refused to accept."
• "We called the restaurant up for a refund but they refused and were very unhelpful and uncooperative."
• "First time using #hungryhouse, must say it was the worst experience of a take away services."

Ambiance and Decor

Pros:

• "Also really love the decor and ambience of the place."
• "The food was excellent and I really enjoyed the atmosphere."
• "The place has a really nice vibe thanks to the decoration."
• "Together with the ambience of the restaurant and overall experience this is a 5 star Indian restaurant."
• "The restaurant's decor is superb."
• "The restaurant itself is relaxed, not too big and had a lovely feel about it."
• "I really enjoyed the atmosphere."

Cons:

• "Atmosphere was terrible 3 drinks shouting throughout the whole time we were at the restaurant."
• "Restaurant itself lacked atmosphere and that is quite important to me."
• "This the most awful and worst takeaway experience we have had."
• "The atmposphere was clean too."
• "There was nothing Jaipuri or Rajasthani about this place except the couple of wall hangings."
• "Food was no way close to Rajasthani cuisine."
• "Not surprisingly it was lukewarm."