Slug & Lettuce - County Hall Reviews Summary

Service

Pros:

• "All the staff were very welcoming and we had a great time enjoying the nice weather and drinks in the outdoor seating area."
• "Can’t fault our waitress, Ellie S, she was lovely and very attentive 👏🏼 great brunch."
• "We were greeted at the bar by Valentina who provided excellent service."
• "Abbie our server was amazing! Very friendly and topped our drinks up very quickly."
• "She was amazing, so attentive and really had customer service at the forefront of her mind the whole time."
• "Service from Josh was brilliant and made sure we got rounds of drinks as soon as our previous were finished!"
• "The staff were super accommodating and really went out their way to help us."

Cons:

• "Visited Friday lunchtime, seemed significantly understaffed, service and waiting times were appalling over an hour wait for the food."
• "When my wife and I approached the door, the bouncer aggressively blocked our entrance."
• "Explained that it was quite disgusting to charge £4 per redbull and not even make sure its cooled, the lad who served me seemed to find it funny."
• "Under staffed & poorly trained, it’s a bit painful to watch. C’mon Slug, be nice to your staff!"
• "Terrible management great waiter staff will never return here again and I advise you all the same."
• "Food took extremely long to come. There wasn’t a lot of people in the restaurant who was ordering food however staff members seemed to be all at the back in the kitchen so we couldn’t get anyone’s attention."
• "Lazy staff, very very slow service 40 minutes for a full English that looks bought in."

Food Quality

Pros:

• "The food and drinks were amazing.Totally recommend this place."
• "Had a meal here before a show. Food was nicely cooked and good value."
• "Chicken skewers, Cheese and bacon burger, cocktails and churros were amazing."
• "We had the Buttermilk Coated Chicken Burger and the Banoffee Brioche and both were beautiful."
• "The food was tasty and well presented."
• "The food was everything I had hoped for! Hot and flavourful!"
• "Food was fresh and tasty, Meni made the absolute best Zombie I’ve ever had."

Cons:

• "Food was average at best and not as good as previous visits."
• "Kids chicken goujions were actually southern fried chicken and far too spicy for a child."
• "The food was completely bland and lukewarm at best."
• "Waited an hour for cafe quality food."
• "Food took 45 minutes to arrive and was cold and inedible."
• "Food is randomly cold, either cooked a long time before other parts of the dish or maybe microwaved."
• "Food was brought without plates, I had to get condiments from other tables as none were offered."

Atmosphere & Decor

Pros:

• "Decor and overall atmosphere was nice but a little loud as the bar is central in the restaurant with all the tables dotted around it."
• "Great view of the London Eye!"
• "The place had a good atmosphere and was immaculate."
• "The atmosphere when we went was fab!"
• "A lovely place in a fantastic location really close to the London Eye."
• "Fantastic environment clean, amazing view right next to the London eye!"
• "Great atmosphere in the slug and lettuce tonight."

Cons:

• "Table so sticky, I had to use a napkin so I could rest my arms."
• "The table had broken glass on and a fingernail! 🤢"
• "Toilets were filthy though, I must say. Half of them were blocked and it didn’t look like they had been cleaned in a while."
• "Unfortunately able bodied staff were using the disabled toilets. Menus and tables were sticky and not clean."
• "The place was kinda shabby and disorganized."
• "The toilets were a bit grim too."
• "The restaurant was in disarray when we arrived, the bar was filthy... Food was terrible, no seasoning, no taste."

Value for Money

Pros:

• "It was incredibly cheap, and I would recommend it if you're nearby and want a bite to eat."
• "Been a great night. Cocktails were also 2-4-1 shortly after we arrived and are fabulous 👌"
• "Would recommend to anyone wanting some fairly priced drinks in London!!"
• "Very good value for money!!"
• "Great spot with 2 for 1 drinks. Great vibe with enjoyable music."
• "Good 2 for 1 deal on selected cocktails (Pina Coladas were nice)."
• "Went for bottomless for a girls day out good selection of food and drinks."

Cons:

• "Explained that it was quite disgusting to charge £4 per redbull and not even make sure its cooled, the lad who served me seemed to find it funny."
• "They charged me to replacing my coke with lemonade after spending over £75 on a round."
• "Over priced junk."
• "At £6.75 for a 330ml bottle of ALCOHOL FREE beer, has managed to hit a new level of price gouging."
• "Disingenuous descriptions at tourist trap prices."
• "Food is awful."
• "Such a bad place, customer service is atrocious."