Byfords Reviews Summary

Staff Service

Pros:

• "The staff are amazing, friendly and fun."
• "The staff was very friendly and the breakfast was great."
• "All the staff are attentive and helpful."
• "Service staff are prompt, polite and very welcoming."
• "The staff were very friendly, helpful and efficient."
• "The lady attending our table was lovely and helpful from start to finish, which really enhanced our experience."
• "The staff were superb and so friendly."

Cons:

• "Not once did anyone acknowledge us, tell us someone would be with us shortly or any of the usual niceties you would expect."
• "Unfortunately the service left a lot to be desired."
• "Very sloppy and slow customer service."
• "We were shown to our table and then waited ten minutes for some menus and eventually had to ask for them."
• "Dreadful service."
• "Slow service even though there were several empty tables and one of the sandwiches had to be replaced as the bread had been left out in the air and had dried out."
• "We were met with rude service, warm bottles of beer, and food that was delayed for over 40 minutes."

Food Quality

Pros:

• "The food is excellent whether it's terrible full three course evening meal or afternoon tea."
• "I always have the full cooked breakfast with coffee and toast and it has always been consistently good."
• "Best afternoon tea by far! The balance of flavours was so delightful."
• "The food was delicious, pretty, and set up in a beautiful autumnal display."
• "They really do an excellent job with their food and coffee service."
• "The food was tasty, if a tiny bit pricey."
• "Food was never less than good, some dishes exceptional."

Cons:

• "Although we have eaten here on many occasions, the food quality has diminished sadly."
• "The 'muffin' was burnt and looked like something you’d have at a McDonalds breakfast, the avocado had been blitzed to a purée."
• "Ate outside because we had a dog with us - food came out almost cold and green vegetables inedible."
• "The food really wasn't, it just tasted like it was fresh out of the microwave."
• "What I eventually got was a dried up re-heated mess that was probably made hours ago."
• "The sandwiches to go are fresh and very good, but for the best stuff get a wrap made to order."
• "The food was not properly heated and the pot of tea was an epic error."

Value for Money

Pros:

• "£20 for three courses at dinner was a bargain and food was very good."
• "You can save money by joining the Norfolk Passport scheme when you'll get 10% off."
• "Given the ambience and exceptional quality, prices are remarkably reasonable and the associated pastry shop highly recommended."
• "The brunch was delicious and good value especially the discount on cakes if you spend £25 or more."
• "Having used the Norfolk Passport, the price was quite fair as well."
• "Good, friendly service."
• "Excellent friendly service."

Cons:

• "Vegan sausage roll was £3 to take out but £6 to eat in. That’s pretty silly."
• "Very expensive for what you get."
• "Not a great vegetarian options... it's overpriced and quite an impersonal dining experience."
• "Great place but needing better management."
• "It is very frustrating, however, when you can see numerous empty tables yet we are expected to stand and wait for 10+ minutes which for someone with a back injury isn't ideal."
• "The cold coffee wasn't the same and bacon was all dry and tasteless."
• "It was quite expensive making it poor value for money."