Macellaio RC South Kensington Reviews Summary

Service

Pros:

• "Our hostess Sarah was just amazing, her energy made the experience remarkable."
• "Federico, our waiter, was very knowledgeable, polite and recommended the best options."
• "The incredible service we received from Luca and Kaicke makes us want to return."
• "Daniel was our waiter for the evening. He guided us through an unforgettable night with top notch wine and meat, whilst being very attentive and very informative."
• "Service was excellent."
• "Service was really good as staff were attentive to our needs."
• "The staff were extremely attentive and provided great service."

Cons:

• "Lady server was polite but she took forever to come around."
• "They never asked if we want desert. Suddenly, after the main dish, they just dropped the bill on top of our table without further explanation."
• "The service has become so bad, the food doesn’t even matter anymore."
• "However the service was poor - very slow to even take our drinks order after we arrived, and then took ages to pay etc."
• "Very disappointed. The staff left the tartare and the carpaccio on the counter waiting for the rest of starters to be ready before serving them, on a 32 degrees days."
• "Service was slooooow at the best of times even bringing bread and water."
• "Service is not attentive, not like before…e.g. we only managed to receive ketchup after finishing the fries."

Atmosphere

Pros:

• "The best part about the restaurant is definitely its atmosphere."
• "The place is very nice, the atmosphere is quiet, rustic and elegant at the same time."
• "Firstly the setting is amazing, you go through the butcher section and it has this speak easy feeling to it."
• "The room at the back is cosy and pleasant."
• "The place is very nice with a lot of culture infused into it."
• "The atmosphere in the restaurant is warm and welcoming."
• "It was quiet, cosy and had our halal menu pre set on the table."

Cons:

• "They moved us to basement area where there were no other guests when we arrived. It was ok at best for ambiance."
• "do not go on the downstairs tables, it's claustrophobic"
• "When we paid and left the table, the first room (the entrance) had all the lights off (where they keep the meat). It was a strange situation to walk around in complete darkness."
• "The atmosphere is a bit dull, I think a bit of music would be nice."
• "The downstairs area was nice but not as nice as upstairs."
• "Lots of Asian customers staring at their phones."
• "The atmosphere was also very stale for a Friday evening."

Food Quality

Pros:

• "The steak was fantastic and the starters and wine were really enjoyable too."
• "The steak is fresh and succulent."
• "The quality of the meat is excellent and the rest of the food was also great."
• "Perfect for meat or keto fans."
• "The steaks and everything else were cooked to perfection."
• "The beef was tender and flavorful."
• "The food is excellent."

Cons:

• "The steak arrived more like a rare making it a bit more chewy and tough."
• "The meat was cook poorly (no crust)."
• "steaks were ok but for the price you can get much better elsewhere."
• "The fassona tartare was cut in a careless way and I had to endure minutes of chewing to get through large pieces of uncooked, tough meat."
• "Steaks were a bit dry and thinner than expected. Wished it was more juicy."
• "Tartar in Macellaio was cut very thick and was completely missing traditional seasonings."
• "The food was average as the steak, although huge was not cooked entirely to our liking."

Value

Pros:

• "Entrées good value; you need to voice a preference as to preparation, otherwise it will be 'as it comes', which was actually alright. Portioning is on the generous side."
• "Portion wise was very generous (especially if you take pasta) and price wise was fair for the quality of food and customer care."
• "The pricing was reasonable considering the quality and amount of weight beef loses through the aging process."
• "The prices are just right for what you are going to experience."
• "It is true about being a bit pricey, but the food quality is great!"
• "A must stop and even worth a special trip!"
• "The best steak restaurant in London. The quality of food is always spot on and the steaks are always cooked to perfection."

Cons:

• "Seriously overpriced. Although the grilled meet was very good, with the same money I could have bought a ticket to Florence and had a real fiorentina."
• "The bill was £400 for about 2 kilos of meat but there was over 1 kilo of bones."
• "£50 service charge but I did not get good service."
• "Extremely expensive for what is it, the service was not good."
• "The bills was £178 for a 1.3KG T bone (massive bone) and 3 sides."
• "£180 for the pleasure, total rip off."
• "The price is completely exaggerated."