M&P Joinery Reviews Summary

Workmanship and Quality

Pros:

• "The workmanship was wonderful, they are really skilled craftsmen, I am absolutely thrilled with the results."
• "The quality of construction and finish is amazing."
• "The workmanship and quality of the window are outstanding, smooth operation and now the room is much warmer and draught-free."
• "The standard of their workmanship was excellent."
• "The calibre of the joinery and finish on my timber frame sash windows is exceptional."
• "The quality of the windows and installation is very good."
• "The quality of workmanship is fantastic and they are also lovely people to have in your home."

Cons:

• "It's a long wait time. But you'd expect that from a company that is so good at what it does and hasn't expanded and so kept the personal touch."
• "The bad news is that M&P have a 8-12 month waiting list. But that's a good sign - and it was definitely worth the wait."
• "There is a considerable waiting list from time of booking to actual installation, but well worth the wait."
• "I definitely recommend this company, but do plan - it's a long wait time."

Customer Service and Communication

Pros:

• "His communication about what he will be doing and when the work was to be carried out was great, every step of the way we were informed."
• "Mike, Paul and the team have been helpful and efficient throughout from quotation to completion and always on hand to answer questions or sort out issues."
• "Mike was great at keeping in touch and checking that we were happy with everything."
• "Mike's communication and attention to detail is second to none."
• "Good communications throughout the planning and completion of the work."
• "Great communication throughout, the team were fast, quiet, courteous and cleaned up perfectly after the install."
• "Communication was great throughout the process."

Cons:

• "The only thing I would improve for next time would be communication with the main office by e-mail as sometimes my e-mails did not get through, so it is best to phone as well to confirm."

Professionalism and Efficiency

Pros:

• "They turned up when they said they would, kept dust and dirt to a minimum."
• "The team worked quickly when they were here, kept everything tidy and clean and consulted on small details."
• "Always polite and friendly, protected carpets and furniture, cleaned up after themselves and communicated well about the work and any problems they encountered."
• "They got the windows fitted quickly (within a few days) and painted to a high standard."
• "The work is of the highest quality, carried it quickly and professionally."
• "The fitting team were clean in the house, tidy, polite, quiet and efficient - all things I value highly in trades."
• "The installation was done in one day and then only a few hours the following day to finish painting."

Cons:

• "Having builders in the house can be stressful but these guys are friendly and considerate and made things as painless as they could."