Princess Theatre, Torquay Reviews Summary

Staff and Service

Pros:

• "The staff always are lovely and they get a good selection to stuff being shown."
• "We have been here many times and always have a great experience. Staff are so friendly and welcoming."
• "Visited here to see Daniel O'Donnell all staff were helpful, and ensured everyone was seen to their seats."
• "Staff were great at organising all the people there. Were polite and professional."
• "Staff are very polite & helpful."
• "The staff were very helpful 👍"
• "Their front of house staff are always kind, courteous and willing to help."

Cons:

• "Queues were so long at every bar that it was virtually impossible to get a drink before the show started."
• "Regrettably the staff weren't much better, quite surly & treated customers as if we were a nuisance."
• "Nice theatre when you eventually get inside. Staff not so nice."
• "This group have no concept of customer service."
• "The staff are rude and abrupt, it is more like a prison than a theatre."
• "Seem to have lack of staff, one lady watching over 2 doorways into the theatre."
• "Sadly the COVID monitoring was weak and around us up to at least 50% were not wearing masks as we were required to do by ATG."

Facilities and Comfort

Pros:

• "Seating reasonably comfortable with easy access and egress at the end of the performance."
• "Parking outside which was handy. Pay by meter and accessible lift inside to balcony."
• "Had a coffee and piece of cake overlooking harbour. Really great views!"
• "The Princess Theatre's seating plan should leave many others envious."
• "Ladies loos have had a welcome spruce up and no queuing!!!"
• "Good facilities, bar, toilets and a lift which was super handy for us."
• "Inside the theatre is well organised and seating allows good views of the stage from anywhere in the auditorium."

Cons:

• "Toilets are a nightmare creating a bottleneck makes people late after the interval."
• "Could do with more toilets, very busy at the interval."
• "However, I have never seen such huge queues for the toilets though. Perhaps because there's just two (one gents, one ladies) for the whole building."
• "The building is very cramped snacks & drinks are ridiculously over priced."
• "Seats are pretty narrow and old, we felt squashed in."
• "The actual seating area is looking rather worn & dated now. Its rather cramped."
• "The usual shortage of places to sit while waiting to enter the auditorium."

Performance and Entertainment

Pros:

• "Wonderful evening at the Princess Theater watching the Mouse Trap 70th anniversary."
• "Went to see Lost in music and it was absolutely brilliant."
• "Gary Mullen & the works Queen tribute band were first class great fun."
• "A wonderful experience. An amazing evening of music, song, and laughter."
• "The show was brilliant! I would highly recommend."
• "Mid-week show we went to was less than half full but the quality of the La Bamba singing and dancing was enjoyed by everyone."
• "The show was amazing 'rocky horror show'."

Cons:

• "The entire first half of the show, was ONLY his backing group singing, and they were dreadful, in my opinion."
• "Billy was ok but the lighting and sound systems were not up to much which was a bit disappointing."
• "The performance of dirty dancing was spoiled by alcohol fuelled forty something women very loud very giggly."
• "Very poor sound quality - we saw a musical (Cats) in August 2016 and struggled to make out what was being sung or said."
• "The sound was very quiet so hard to hear cast on stage."
• "The band were OK for the 3 songs we saw. But felt like a holiday camp act."
• "Very disappointed as we were sat in the circle seats and sound quality was poor sound muffled mainly due to too much bass on drum drowning out everything else."

Value and Pricing

Pros:

• "The cub sandwich was incredibly tasty and freshly made to order."
• "The cafe attached was great for price and quality."
• "Had a meal in the pizza bar attached reserved a table. Couldn't fault the service or the food."
• "Cocktails were beautiful and there was a great selection of drinks and snacks with the added bonus of being able to order to your seat 👌"
• "You can order drinks and snacks to be brought to your seat during the interval which worked very well."
• "The ordering of drinks for the interval is a great touch."
• "Great theatre experience and a lovely funny show, good bar facilities etc and food was nice."

Cons:

• "Great show lovely staff, ridiculous prices for snack foods."
• "The drinks/ice cream is really expensive but you can take in your own we just wasn’t that organised."
• "The building is very cramped snacks & drinks are ridiculously over priced."
• "The booking fee, parking and costly ice creams all added to the outlay."
• "The tickets were £££ and yet everywhere we walked someone was trying to sell us something."
• "Drinks and snacks are seriously over priced, £4.50 for a small tub of sweets!"
• "I am giving this venue one star due to their extortionate pricing."