GlasGO Taxis Reviews Summary

Booking Reliability

Pros:

• "Used several times in the last 6 months. Found them to be generally very reliable and punctual."
• "Always book cabs with GlasGo Taxi for airport drop off."
• "You gave me a reliable service which I can recommend."
• "I've used numerous times for uplift at Glasgow airport to home address, never an issue."
• "Taxi turned up on time as promised."
• "Car booked, you can track its progress on your smartphone."
• "Driver very polite and professional. Would definitely use again!"

Cons:

• "Terrible. Booking a taxi does not book it, it just searches shortly before you want the taxi to arrive."
• "Pre booked these guys a few times and they either haven't showed up or cancel the booking."
• "They offer a pre booking service which one would assume means they will have the taxi arranged for that time or close enough but they don't actually create the booking until five minutes before the time you request."
• "Absolutely appalling. I booked a taxi, which didn’t arrive."
• "Booked a taxi well in advance, didn't arrive on time, operators were extremely rude when I called to ask how long I'd be waiting and wouldn't give me a straight answer."
• "Booked taxi 24 hours in advance. Didn't turn up at booked time and when contacted controller said couldn't guarantee when it would arrive as very very busy."
• "Tried to book a 6 seater for the airport 1 week before... the taxi did not arrive."

Customer Service

Pros:

• "They texted me the car details. The driver we got was friendly and pleasant."
• "I had a great experience with Glasgo Cabs... he didn't want to make my evening more stressful so very kindly took me and my dog to the vets."
• "Call centre was very helpful."
• "All the drivers were courteous and punctual."
• "Drivers friendly and very helpful."
• "The female receptionist I spoke to Friday 20th May was extremely helpful, professional & friendly."
• "Staff were also good on the phone after I requested the pickup from the wrong location."

Cons:

• "The staff on the phone are appallingly rude, have a pretty atrocious telephone manor."
• "Call handler had a disgusting attitude I will be speaking with the boss whom owns the company as I was left distraught terrified."
• "The so called controller was rude and lied to me, saying that I didn't get authority."
• "Rude staff on the phone. Honestly awful service."
• "Awful customer service!"
• "Staff Absolutely rude when you call."
• "Just awful. Staff on the phones couldn’t care less, app is useless."

Pricing and Charges

Pros:

• "Decent priced taxi from Glasgow to Oban after Scotrail tried to ruin our trip."
• "I often use this company due to fair prices and quick pick ups."
• "Massive thanks. Tonight my husband called a taxi via the app and, unbeknownst to me, had set up to pay with his card... About 10 minutes after arriving home, the driver rang the doorbell to hand back the overpayment once he realised the mistake."

Cons:

• "Using the app they give you an estimate price, e.g £8 but then charge you £10 seconds later?"
• "£14 (ish) fare agreed on app, when taxi arrived the driver said £35 before finally offering £30."
• "I was also charged extra fees for paying by credit/debit card... surcharges are illegal across the UK."
• "Was quoted £19.30 on App to then pay £30, because driver took wrong way on motorway."
• "An absolute rip off. Booked a taxi to the airport 9.80 was on the meter before we’d even left my house."
• "Now glasgo cabs charge way over the estimated fare, add in extra fees for no reason."
• "A taxi that would normally be around £6 was charged £10 for a 10 mins ride...... absolutely disgusting."