Address: 100 Grey St, Newcastle upon Tyne, NE1 6BR, United Kingdom
Phone: +441912327010
Rating: 4.7
based on 408 reviews.
Staff and Service
Pros:
"Staff are always so welcoming and friendly."
"The theatre staff were very efficient both checking the tickets and guiding you to your seats."
"More importantly the bar staff were quick and friendly."
"Staff were amazing. I had an injury a few days ago which resulted in me with crutches and a swollen leg the staff put me and my friend in a box with pillows and extra chair."
"Staff were extremely helpful."
"Staff were helpful and friendly and professional at all times."
"Lovely member of staff called Stacey was so welcoming and genuine on our visit."
Cons:
"Staff badly organized at entrance with queuing system."
"However the two women outside and the person in the entrance as you arrive were very abrupt and unfriendly."
"Service disgusting from manager, wouldn’t let my child back in because they bought popcorn during the show!"
"The manager on the night was more concerned we might end up in an more expensive seat then that paid for so we had to return to the original."
"Sent email outlining issue on 21 October to the box office and a month and half later have still not even so much as had an acknowledgement."
Seating and Comfort
Pros:
"The seats are lovely and comfortable."
"Plenty of leg room and usually good clear view and I'm not very tall."
"Not only did I get a great view, but the seats are always comfortable."
"We found the seating to be comfortable and spacious when considered in relativity to other theatres from a similar time period."
"Seats were great plenty space."
"We had a great view, very comfortable seats, with plenty of legroom."
"The seats are comfortable and provide excellent views of the stage."
Cons:
"Worst seating I've ever sat on so uncomfortable, not a lot of room especially if someone is extra large sitting next to you."
"Top circle awful seats."
"The upper circle seats were a little cramped."
"The seats are certainly from a period before being overweight was a thing, so don’t even consider going if you’re fat."
"Though our seats weren't advertised as restricted view, we did miss the top part of the stage."
"Seats hurt your bottom a bit but they provide cushions if you're lucky enough to get one."
"The seats are too small, uncomfortable and there is not enough gap between them."
Facilities and Accessibility
Pros:
"A Grade 1 listed building."
"It's a beautiful and historic building."
"The theatre itself is in excellent condition, with great features."
"Very good facilities for all, the toilets were very well presented."
"The theatre has wheelchair/disabled access and restrooms, with staff always on hand to assist."
"Provision for wheelchair users."
"The facilities are well-maintained, clean, and offer everything you need to enjoy your time at the theatre."
Cons:
"If you are in the upper circle or gods you'll have lots of stairs to climb unfortunately."
"Be prepared with respect to parking which is limited around the theatre."
"Only downside was the seats are quite small and when you're seated and others try and walk by it's a bit of a squeeze."
"The Royal is now paperless - even an ice-cream has to be bought using a card or a phone."
"However, cashless bars, merch stands and other hospitality further disenfranchises those of us with limited access to bank accounts."
"It would be helpful if there were more accessible seating areas for those with mobility restrictions."
"So much history here but please remember that it is a very old building and so hasn't got the disabled facilities of newer buildings."
Performance and Production Quality
Pros:
"The performance was sensationally brilliant outstanding, and amazing."
"The whole production was amazing including the fantastic supporting dancers and singers."
"The Jersey Boys were amazing!"
"Pantomime was brilliant, none stop laughter all the way through."
"What an amazing night! Bat Out of Hell the musical was phenomenal!"
"This timeless classic has been brought to life with incredible passion, talent, and creativity by a talented cast and crew."
"The musical was great entertainment with all the songs made famous by the late Meatloaf."
Cons:
"Some bits were a bit cheesey and I didn't like the 'come on Newcastle' being shouted out repeatedly."
"But the show we went to see, the da vinci code, was very disappointing."
"Performance was spoiled somewhat by the constant chattering in some sections of the audience."
"All the actors didn't seem to Project their voices well. It was all one tone."
"Some actors could not be heard properly and some spoke too fast so you missed some of their script."
"However the scenery was very poor. You should not be able to see actors after they have gone through a door."
"Unfortunately there were sound issues during our show."
Value and Experience
Pros:
"Tickets can be quite expensive but always high quality productions."
"Over all great experience and we look forward to returning for future productions."
"Love, love, love this theatre!"
"Tickets were super easy to book online and really reasonable."
"This theatre is well worth the visit for all the family to enjoy well performed stage plays."
"The theatre royal is a fabulous venue for a wide range of theatre productions."
"Beautiful theatre with such a variety of shows and performances throughout the calendar."
Cons:
"Paid full price for seats with restricted views."
"One downside to this heap of praise is the overpricing of food and drink."
"The drinks are quite pricey however, paying nearly £20 for a bottle of house white but you go for the experience."
"Given the price of the tickets, you should expect a better selection of drinks at the bar."
"£3 for a bottle of diet coke, not the worst but still steep."
"You don't even deserve 1* Drove from Halifax to see the rocky horror show last night second half started and we got kicked out for dancing and singing along what an absolute joke."
"Went for Bat out of hell - never seen so much s##t in my life. Walked out after 35mins due to killing songs, poor performance and no relevant story line."