NX Newcastle Reviews Summary

Staff and Service

Pros:

• "The staff are more than happy to help you if you need help."
• "Thankfully the staff (and other attendees) were incredibly helpful and kind - we were able to go in as a group through the accessible entrance and the staff made sure we made it in before the rush."
• "The security are thorough and all friendly and informative."
• "If you have Special Needs, PLEASE inform them and they will go out of their way to help you out."
• "Staff was friendly and helpful."
• "Staff are friendly."
• "The staff have always been pretty friendly and helpful when booking or making enquiries."

Cons:

• "Ladies the young females are either dismissive or totally Rude to any female older than them."
• "Bit cramped, some staff very rude."
• "Service at the bar absolutely terrible."
• "Bar staff don't pay any attention to who was there first."
• "Security are overpowering and rude too."
• "Organisation of cloakrooms are abysmal, waited nearly two hours for my coat in the past."
• "What I found disappointing was the lack of security doing any form of job."

Prices and Value

Pros:

• "Reasonably priced gigs."
• "The prices for drinks are very cheap in comparison to some locations."
• "Drinks prices are obviously in line with the fact you're a captive audience, but not so eye-watering you think you've been charged twice as some places."

Cons:

• "Drinks are extortionate compared to the rest of the Toon."
• "£5 a pint in plastic glasses is nothing but a rip off."
• "Bar prices are expensive."
• "Shocking.... wall price list says 2.70 for fiteball plus mixer .... actually charged 4.65."
• "The prices at the bar are a little expensive though. £9.90 for a 2 Pinter of Carlsberg."
• "The drinks are grossly overpriced (small coke £2.55, 1 pint and g and t -£14.20)."
• "Nearly 6 quid a pint on a plastic cup that's not topped up all the way is scandalous in Newcastle."

Accessibility and Safety

Pros:

• "A better, open lift to get to the disabled viewing area after accessing the upper level."
• "Great little room, with a view of the stage from anywhere inside."
• "Best place fo me to see concerts I'm in a wheelchair staff are brilliant and so helpful on reception."

Cons:

• "Poor venue, absolutely packed, far too many tickets sold for the size of the venue."
• "Too many steps. Too many people inside (quite sure it was past capacity)."
• "Doesn't feel totally safe for a large crowd."
• "Very small lift for wheelchairs."
• "Not great for wheelies trying to get to the toilet or bar as there is no pathway due to the audience standing and boxing you in."
• "Emergency exit stairs are slippy."
• "I'm surprised the place is allowed to operate at this level with so many Health & Safety and Fire Safety risks so blatantly ignored."

Atmosphere and Experience

Pros:

• "Music absolutely amazing."
• "Great acts and atmospheric venue."
• "Big enough not to be too crowded but small enough to be intimate and atmospheric."
• "Delivers a much better atmosphere than larger venues."
• "The atmosphere is always great."
• "Great venue, saw The Dead South here Feb 2019, two bars either side of the stage, great acoustics."
• "Good entry arrangements, plenty of staff on behind the bar and great atmosphere."

Cons:

• "The toilets were absolutely disgusting even for a gig venue - truly awful."
• "The venue was a bit smelly & very sticky."
• "The temperature was so cold everyone was in hats and coats and this really affected the atmosphere."
• "Something was dripping from the ceiling."
• "The whole venue is filthy and really needs a deep clean and renovating."
• "Venue floor made you feel like Spiderman."
• "Floor was so sticky!!!"

Sound and Acoustics

Pros:

• "The guitar for Alien Ant Farm sounded great."
• "The positives about this place is the sound and acoustics are excellent."
• "Great sound and light systems which is what the premier performers in the country want."
• "What an amazing sound they had tonight, testament to a great sound crew & PA at the O2."
• "I thought the sound was brilliant; sound can sometimes ruin a live performance, but it was fantastic."

Cons:

• "Really poor drink selection."
• "Couldn't hear the vocalist, decipher what the dj was saying or hear some of the instruments for the overpowering bass."
• "Good venue sound can sometimes be a bit poor depending on attendance."
• "The sound can be a big let down."
• "It's a booming echo chamber awful acoustics."
• "The sound is incredibly hitty-missy."
• "The venue isn't conductive to heavier music, the sounds blend into one."