101 Thai Kitchen Reviews Summary

Authenticity of Food

Pros:

• "The most authentic Thai food in London."
• "Real authentic thai food, good value for money, great choice."
• "An absolutely authentic Thai experience. The food is full of flavour!"
• "Very yummy and authentic Thai food."
• "Best Thai food in Hammersmith by far, very tasty and authentic."
• "Best authentic Thai food I've ever had outside of Thailand!!"
• "Most authentic Thai food I've had in London."

Cons:

• "We ordered soft shell crab curry because of the good review - really disappointed with this. It was overdone with turmeric."
• "Pad Thai is good, but not the best I’ve ever eaten."
• "Their somtum (papaya salad) menu was inspired, so many options. And quite authentic. I also tried the chicken basil over rice which is my normal go to menu when I was in Bangkok. And while it looked authentic, it doesn’t taste so, not enough Thai basil flavour."
• "The jungle curry was really spicy, but lacking some flavor compared to the rest."
• "The food was bland as hell and very westernised."
• "Worst pad thai I ever had (and I tried many) tasted bland, cheap oil, prawns were tasteless and definitely frozen."
• "Mediocre compared to what it used to be. New menu. Is ok for white people. Not for people who want authentic Thai food."

Service Quality

Pros:

• "Quick service and staff are very friendly and are welcome to help with any questions you have about the food and know everything about all the meals they serve."
• "Service was good. If and when we are next in London we'll definitely come back."
• "Really good service."
• "The staff so helpful in explaining each dish."
• "Friendly staff."
• "The staff are pleasant and welcoming."
• "Fantastic friendly service too."

Cons:

• "The only let down was the service, could have been a mishap but we waited over an hour for the food."
• "The waitress was curt, edging on rude."
• "The staffs are also not very friendly and the way they treat customers are not very welcoming."
• "Food took over mins to arrive, the restaurant wasn't even that busy(maybe 15+ empty chairs)."
• "I called twice to speak to manager, but no one bothered to provide any answer or apology!"
• "Very very late service."
• "Then there is the quality of service, where the girls happily dump the plates ordered on the table and quickly scuttle away without even explaining what they have just delivered."

Ambience and Decor

Pros:

• "The atmosphere is great, they're super friendly especially with families with young kids."
• "The staff were jolly and laughing with each other which was cute."
• "Small place with very cheap decor but great food."
• "The decor was authentic and warm."
• "The whole vibe of the place has been consistently welcoming and cosy across both our visits so far 💕"
• "The ambience was also charming."
• "Amazing authentic restaurant with great food and atmosphere."

Cons:

• "The decor is humble to say the least, and the bathroom is overpowering with chemical scent."
• "Bathroom odor and floor was bad and sticky, extremely small basin, so you can't avoid touching it."
• "The walls and ceiling are pink and an assault on the visual senses."
• "The decor was offensive."
• "The place as a pink and like aesthetic which had a few quirks of a modern 50s diner here and there."
• "Don’t expect a fancy restaurant, it’s down to earth and took me right back to travelling through Thailand."
• "Dining room is basic but usually has a nice atmosphere."

Value for Money

Pros:

• "Green tea ice cream made with matcha is AMAZING. All homemade. Win."
• "The food is very good, very fresh and delicious!"
• "The portions are big, and you might consider ordering one main for two people."
• "All of which were rich, flavourful and absolutely delicious."
• "Amazingly friendly staff and food of the highest quality at very reasonable prices."
• "The food is amazing and very fairly priced."
• "Lots of Thai folk having proper Thai food and all at a very reasonable price."

Cons:

• "The online menu prices are 30% to 40% less than the printed menu prices you read when you sit at the table."
• "Though portions were quite small."
• "Their food is expensive; on a par with other quality restaurants in Chiswick only Thai Kitchen lacks the quality of food that goes with the price."
• "Very expensive mix starter (it was not deserved £12)."
• "The price on the menu is not always correct, and they didn't tell us until we have to pay the bill."
• "Its very high price for me as i get it very much lower back home."
• "Recently went for a lunch and ordered from a lunch menu. The portion is reduced a lot. Price wise wasn't that much 'cheaper' than the regular menu."