"Great people, great atmosphere, one of few restaurants worth travelling to east London for."
"Run by the friendliest family and lovely smiley staff."
"Thelma (one half of the couple who run the joint) was so friendly and gave excellent service and all at an excellent price."
"Wonderful, friendly staff and BYOB without corkage make this the best hidden gem in London."
"The staff is very friendly and helpful."
"Service was really friendly. Don't be put off by the aesthetics this is a cracking place to go eat."
Cons:
"Rude and unwelcoming."
"Really odd rules and poor customer service."
"Worst service. They are understandably busy. But to give a single word answer over the phone and cutting the line before I finish asking another question is simply unacceptable."
"You will have plates thrown at you, napkins flung at your face (literally) and the staff make every attempt to not take orders."
"It’s not a particularly pleasant experience with the phone booking."
"The staff's differential treatment of paying customers is quite another matter and they deserve to be named and shamed for it."
"Disgraceful customer service. Doesn't give back the correct change."
Booking & Accessibility
Pros:
"Book a table in advance, get to the first sitting if you can because they might run out of their specials."
"It's a good idea to book as it's so popular."
"I'd recommend booking at busy times, they'll let you sit if tables are spare but will let you know when the next table is in!"
"Had two amazing meals here so far, going for a third this evening which we pre booked whilst at the restaurant."
"Ps. Please book the table before you go! (I booked for 1 month before)"
"Book in advance as they are very very busy."
"If you like alcohol it is BYOB or wine and they are lovely they'll provide the glasses and bottle opener."
Cons:
"Weird place. I've twice tried to order food for takeaway over the phone as we've never been able to get a table reservation."
"Attempted to walk-in once and we were declined and told to book in advance, take away would also require a 1.5hrs wait."
"Dismissed us from the door and recommended takeaway or come back in 30 mins but no reassurance."
"Called to book a table, couldn’t get through."
"I want to visit this restaurant but every time i call they keep saying there on holiday and to check instagram for updates."
"It is very hard to get in."
"Our hopes were swiftly crushed by one of the managers/owners who told us they were all booked up."
Atmosphere & Setting
Pros:
"Nice Thai restaurant in Leytonstone, not a huge amount of seating, though I think that is good as it brings a level of authenticity and good quality as well."
"Inconspicuous little family run thai restaurant. Warm, buzzing atmosphere, bring your own booze."
"Best and most authentic Thai place in London full stop."
"This is the authentic Thai experience."
"It has a nice outdoor terrace too."
"The food brings out this beautiful cosy vibe in this special little place."
"The atmosphere is lively with conversation often between tables and the proprietors will mill around the dining room greeting their guests."
Cons:
"The place has even started to gain a reputation for this uncouth behaviour in their local Leytonstone."
"A small squashed souless joint with psychic distress inducing crappy lighting."
"Leaving the restaurant empty with less atmosphere than a morgue."
"No aircon so it does get a bit hot inside during summer."