"I was served by a lovely young lady with pink hair and she was very smiley and sweet, very good customer service."
"The staff lovely, they couldn't do enough for us."
"Excellent coffee, v friendly staff who gave us a cheese board to taste."
"The staff were all very friendly, helpful and just overall lovely."
"Service was fantastic, very welcoming and helpful."
"The servers are working really well to make sure everyone gets served with attention to details!"
"The staff are very polite and attentive."
Cons:
"Service can be a bit hit and miss with orders (2 bits of our order didn't arrive; sorted quickly when we alerted the waitress)."
"Terribly slow service, order was taken incorrectly and by the time order was corrected food was cold."
"Service is the slowest I have ever had. Waited 20 minutes for 2 coffees."
"It was nice to have coffee & cake after a long country walk, but the service was extremely slow and chaotic."
"Staff had no knowledge of menu and nearly £10 for two milkshakes is extortionate."
"Generally the service was really poor - it wasn't busy but incredibly slow."
"The only downside was long waits to be served and especially to pay at the end."
Food Quality
Pros:
"The food excellent, surroundings beautiful, and the staff lovely, they couldn't do enough for us."
"The salted caramel milkshake is to die for!!!"
"Good service, lovely food based on their own cheese products."
"Lovely food, very well prepared, compliments to the chef."
"Excellent sandwiches full of fantastic cheese."
"Really good cheese, had the Milkcow cheese platter and it was so nicely presented."
"The food is delicious, featuring their own produce."
Cons:
"Breakfast was fine, we sat downstairs which felt a little cramped."
"The food for our ploughman's was ok but the bread was burnt & the two squares of melon & five grapes with one of the ploughman's did not meet the with fruit aspect of the meal !!"
"Used to love their cheese, but unfortunately the quality has gone down hill."
"The cheese tasted dry and we were not impressed with the standard of hygiene."
"Besides being strangely so different in sizes (why?) we discovered they weren't cooked through."
"Nice food but expensive for what you get, efficient service but not friendly."
"Very expensive lunch at £87 for 5 of us and really not worth it at all."
Ambiance & Location
Pros:
"This place is amaizing! Make sure you stop here for a coffe and breakfast, the food is great and the place is beautiful, full of animals and fields!"
"There is a kids playground, beautiful place to chill out at and exquisite food!!"
"Family owned farm producing local, organic milk and wonderful cheeses."
"A hidden gem just outside of Bath, a great place to plan into a walk around Saltford or if you are heading up to Kelston round hill!"
"Lovely setting with cafe, park and walking trails."
Cons:
"Cannot recommend this company. Shocking footage of calves being abused by employees."
"Do not buy from them. Animals hit, kicked and verbally abused."
"🤑Business might be booming, but the wildlife is not so happy 😢… the local footpaths seem to have been jiggled about/moved without care for those who’ve used them for many years, and the nature rich hedges just ripped up and replaced with plastic lined motorways to help funnel you to their door."
"Didn't feel welcome. Toilets mixed and not very clean."
"Nice place but another venue not using cash! Helping to take us down the totalitarian digital hell hole."
"Dogs aren't allowed inside but welcome outside."
"Didn't manage to get in so cannot comment on produce. Social distancing process very confusing."
Service & Booking
Pros:
"A table in the cafe was easily booked the night before."
"Would recommend booking during the weekend but the staff were really helpful and seated as many people as they could."
"Outdoor huts can be booked online."
"The team where super helpful in organising it all beforehand."
"Great service, with the chap spending plenty of time with us to create two special cheese box gifts."
"We received several comments afterwards and I think you will be getting a few visits from some of our more local guests."
"The guy at the serving hatch on Saturday was five star though! He knows all about customer service."
Cons:
"Service at the counter was really good."
"Long delay for tea and coffee, wrong food delivered for my wife and I was practically finished before hers arrived."
"Like many foodie places recently, there was a long wait for service."
"Disappointed that the cafe was fully booked, even on a Friday."
"Booked a full afternoon tea and arrived and was told that nothing was prepared and they couldn’t do it."
"Was not happy that I was compulsory charged money on top from the price on menu."
"You have to book to get a table but each time I go there are always empty tables sometimes for the whole of the duration that I am there which is a bit annoying when your out walking and just want to call in then get told they are fully booked."