Harley Medical Group Harley Street Reviews Summary

Staff Performance

Pros:

• "My corresponder was a lovely lady called Laura hall."
• "My surgeon George was so reassuring and he did an amazing job."
• "Katie is so sweet, kind, and reassuring."
• "Jazzmeen and Rachelle were absolutely amazing at both my week 1 & 2 check ups."
• "Inga was brilliant. She was very knowledgeable, easy to talk to, professional, kind, caring."
• "IOANA RGN was amazing iv seen her twice and both occasions she talked me through what she was doing."
• "My nurse was Iona who managed to take a few tubes of blood from me with one attempt and no discomfort at all."
• "My nurse was called Ioana, and she was meticulous, explaining exactly she was doing and why."
• "The lady I see during my consultation (Ana) was absolutely amazing she made me feel so comfortable."
• "Katie has been incredibly supportive and if it wasn’t for Nurse Jazmeen I probably would be in a worse state."

Cons:

• "I’ve had conflicting advise, I’ve had an infection caused by the negligence of some of the nurses."
• "The whole thing was a waste of time - I expected to have an expert consultation but it was an explanation of a facelift process."

Patient Care and Comfort

Pros:

• "They made me feel so safe and comfortable."
• "They have an absolute brilliant team who guided me through the whole process."
• "From enquiry, consultation and post operative care, the service I have received has been attentive."
• "Had my 1 week post op follow up with Jazmeen today following an Abdominoplasty and was blown away at how patient, informative and caring she was."

Cons:

• "I’m a bit concerned that all these positive so-called reviews are from people who have only ever had one or two reviews."

Communication

Pros:

• "My advisor was Katie and she was amazing from start to finish during my first appointment."
• "This review only includes my initial appointment with Harley Medical and my initial consultation with Dr Sadri."
• "Just wanted to give a review for Kerry who answers the phones (I'm assuming she is one of customer service coordinators there or the receptionist.) She was so helpful!"

Cons:

• "I put my details in to enquire about a consultation. Within the first day where I am travelling I received 6 missed calls!"

Professionalism and Expertise

Pros:

• "The Nurses (All) were knowledgeable attentive and contactable at all times."
• "I was able to speak with my consultant Mr George Samouris a few times about my health and expectations prior to surgery which was very reassuring."

Cons:

• "Very poor. I travelled from north Derbyshire on the morning of the appointment and whilst on the train I was called asking to cancel."

Customer Service

Pros:

• "Absolutely the best of the best. I had my original breast augmentation here 10 yrs ago after extensive research and wouldn’t even contemplate going anywhere else."
• "I would recommend this company highly for a professional job and overall care !!"
• "Katie puts her patients well being first. She is an asset to the company."

Cons:

• "I’ve never had this much contact from a company and it feels like harassment."

Financial Aspects

Pros:

• "Katie answered all questions with a great understanding and knowledge even down to assisting with finance should it be needed."

Cons:

• "Currently owed 125pounds from them."

Consultation Process

Pros:

• "Great consultation with Katie. Super informative and really went into detail with what to expect."
• "My first consultation was very informative and the surgeon answered all my questions."

Cons:

• "I was not told that I could not have the procedure I wanted."
• "I feel like my consultation was rushed and that the doctor didn’t really want to understand my needs."

Overall Satisfaction

Pros:

• "I am one week post-op and so far I am very happy with my results."
• "Couldn’t be happier with my experience."
• "Happy with the level of care I have received."
• "Over the moon with the overall experience."

Cons:

• "Not satisfied due to a lack of consistency in the information provided."
• "Very disappointed as I had to take time off work and travel a long distance."