ODEON Luxe Haymarket Reviews Summary

Accessibility

Pros:

• "This odeon is very central and of easy access from Piccadilly circus."
• "This Odeon is currently my top of my list. Its also wheelchair accessible for wheelchair users."
• "Closest tube is Picadilly Circus, about a 10 minute walk, between there and Trafalgar Square."

Cons:

• "The whole place feels very small and therefore crowded everywhere."
• "The entrance area is really cramped, so it's really hard to get food and drink."
• "The foyer is way way too small, more than 4 people queueing for ticket machines or till and you can no longer move."

Staff and Service

Pros:

• "Helpful & playful staff! I cannot thank the staff enough for their incredible customer service."
• "The girl at the till, shocked to see me back (god you actually went there and cancelled it?) offered me a complimentary drink for the effort."
• "And the staff are charmers, too."
• "Friendly staff."
• "Staff very friendly."
• "The staff were all super helpful and friendly."
• "Staff are friendly and helpful."

Cons:

• "Horrible experience today, with Indian lady on entrance refusing entry for R15 movie even though my son is 15."
• "The service attitude of a white female staff member in this movie theater was full of arrogance and even racial discrimination."
• "A middle-aged female staff wearing glasses commanded us to leave the cinema halfway through the movie in a extremely RUDE way！"
• "The old lady inspector in this cinema is extremely rude, unfriendly and impolite."
• "Annabelle the manager who was trying to kick me out was also very rude to some young black children who were politely trying to buy some tickets."
• "The girls at the desk were not helpful and seemed like they hated their job."
• "I think some of the staff here are not properly trained, like they don’t know what the job entails."

Seating Comfort

Pros:

• "With less seats and extra space. You will have a more personal, immersive experience with every visit."
• "The recliner seats in Screen 1 are quite comfortable though."
• "Seats were comfortable and spacious, and the place has air con."
• "Really comfy and big leather seats."
• "The seats are all like sofas which are extremely comfortable, and you have a huge amount of leg room."
• "Luxurious 'Lux' seating which is very comfy indeed, each chair can be reclined and each has its own little table."
• "You can total relax during your film."

Cons:

• "The seats are also very narrow. If you're a larger person you won't find them comfortable."
• "The seats feel like plastic, make a LOT of noise when extending the foot rest."
• "The seats are just the worst - left with an awful back ache."
• "The screen is tiny, the room is too small and legroom is inadequate."
• "For a luxe cinema this was small, and dry nachos isn't what I would call luxe."
• "Kind of a disappointment, the screen is tiny, and someone’s head is in the way... it isn’t high enough or the seats haven’t got enough of a hight difference."
• "Luxe surely can’t stand for luxury. This was a cramped, screen barely visible experience."

Screen and Sound Quality

Pros:

• "Screen and audio quality is great."
• "The most comfortable seats (all recliners!) for the price!"
• "Great cinema overall, with decent pricing, certainly for London and given the quality of the seats."
• "Fantastically comfortable seating with great view of the screen."
• "The results are great, really comfy seats, reclinable, small cozy screens."
• "Very luxurious cinema with excellent reclining seating."
• "The screens aren't too big but it's a nice cosy atmosphere to enjoy great films!"

Cons:

• "Unfortunately the sound level is extremely loud. It damages your ears, unless you wear earplugs."
• "Lastly, the cinema screen butchered the movie, it is the tiniest screen I've ever came across."
• "Screen was very small, you literally have to sit on the 1st row to have a decent cinema experience."
• "The screen is not the biggest so even with 20:20 vision I wouldn't recommend the back two rows."
• "The screen is small. I would recommend sitting in the first 2 rows A & B / Seats 3-8."
• "The screen is a bit small and sound rather overwhelming."
• "The Lux seat screen is disappointing... too small!"

Facilities and Cleanliness

Pros:

• "I feel the place clean every time i visit."
• "Luxury seating throughout, with plenty of space."
• "Very nice cinema with great staff who showed us the seats before we paid ... very considerate."
• "Toilets are clean and easily accessible."
• "Nice cinema, + reclining chairs, they turn off the orange light once the movie starts."
• "You got there place for you legs, nice seat reclining, and only few seats in this cosy cinema room."
• "The staff are very pleasant."

Cons:

• "The food trays that come with the seats were dirty."
• "Many people are complaining about the screen size being a little small."
• "The restroom is super tiny. And no hot dogs at this location. Only nachos and popcorn available to snack on."
• "Whilst the leather reclining seats (very 90s) are comfortable, I would say the whole cinema (entrance, bar/cafe options, bathrooms) are very small and average. Bathrooms are smelly."
• "Another big disadvantage is that the cinema room smelled like a toilet, due probably to the fact that each room has its own toilet, separated by just a few doors."
• "Been on two occasions where the recline function wasn’t working."
• "On a visit to this cinema about a year ago I, along with a couple of Aussie gals had to leave this cinema because there was a RAT scratching around a few rows in front of us."

Food and Beverage

Pros:

• "You can also order wines, beer or hot food here."
• "While the booze selection is pretty good."
• "They have great recliner seats and gives you enough legroom to be able to fit another person in front of you."
• "Electrically reclining seats to a nearly horizontal position, with a leg rest."

Cons:

• "Snacks are disappointing. They only have bottled cokes."
• "Snacks are extremely overpriced."
• "The selection of food and drinks is less than that of other odeons."
• "No hot dogs, nachos or slushy drinks."
• "No soda fountain, only bottles."
• "Also, for a Luxe theater, I think they should have more F&B options."
• "Downside was the limited concessions stand."

Overall Experience

Pros:

• "The atmosphere feels like you own a private theatre."
• "A great little cinema if you fancy upgrading to some extra comfort and the surroundings of fewer people."
• "Great cinema if you're looking for a cosy environment with comfortable seating."
• "Overall great experience will be differently watching my future cinema films in this way."
• "Not only fantastic but wonderful screens and comfort - will be back for sure!"
• "A luxury experience- great way to view movies and not that expensive."
• "The main draw of this Odeon is definitely the programming."