Burger & Lobster - Bond Street Reviews Summary

Service

Pros:

• "Staff was very friendly and attentive to special requirements and always ask if I have any dietary allergies."
• "Shout out to the polite and nice waitress Sarah who helped us a lot with the food and everything."
• "The service is friendly, accommodating and efficient."
• "These guys are absolutely A* have amazing staff who went above and beyond."
• "The staff, particularly IRENA, she made the evening truly memorable."
• "Friendly prompt service during the quieter times."
• "Service was great with the restaurant manager taking the initiative to explain every item on the menu for us."

Cons:

• "The table was quite sticky, the toilet was filthy, sink was block and didn’t have hand soap."
• "I had to ask to be served after waiting 15 minutes… still nobody came so I had to go back in to ask again."
• "Members of staff were swearing amongst themselves and having inappropriate conversations which we did not want to hear."
• "We found the atmosphere to be uncomfortable, the staff spent every spare second speaking to one another which made us feel more like we were inconveniencing them than paying customers."
• "But the waiters were very rude and unwelcoming particularly the one who brought us to our table."
• "Very bad customer service."
• "The service is quite slow even the restaurant wasn’t crowded."

Food Quality

Pros:

• "Fantastic place to eat."
• "Their burger and lobster are so delicious."
• "The food was really fresh and tasty."
• "The lobsters are cooked fresh when you order... everything I tried on the menu tasted great!"
• "Love the lobster sandwich, lobster is fresh and delicious."
• "The lobster was cooked really good. We had it cooked half steamed and half grilled to taste it both ways but we prefer the grilled one."
• "The food was amazing, perfectly cooked as always!!"

Cons:

• "Ordered the combo which was overpriced."
• "Very expensive. Party of four can spend up to £150 if eating Lobster mains with drinks."
• "The content was cold lobster which was severely lacking in flavour or seasoning, and seemed very lazy."
• "Lobster was not tender and chewy almost tasting rubber."
• "Not worth and the quality is normal only…the grilled lobster is not that fresh at all..the oyster is mediocre."
• "Lobster croquettes weren't necessarily bad, but weren't tasty either."
• "The lobster in the tail was virtually non existent and in the lobster roll the smallest that could be put in."

Atmosphere & Ambience

Pros:

• "This place has plenty of dishes to choose from, good atmosphere and excellent service."
• "Great atmosphere, perfect vibe loved the food."
• "What a great venue. It was nice to get away from the hustle and bustle of the main shopping strip."
• "This restaurant is a great hidden GEM."
• "It has a nice and cosy atmosphere which makes the experience more pleasant."
• "Good atmosphere, there is a bouncer up front which is great and the music is groovy."
• "The place has a nice ambiance and the staff was friendly and responsive."

Cons:

• "While the atmosphere was strange and we were treated like nothing more than tourists."
• "Service slightly off; not so busy Tuesday evening and server took awhile to come."
• "For the effort needed to eat and the price to be paid you would expect larger portions of meat inside the lobsters."
• "Was seated directly behind the staff station which meant we spent majority of the meal listening to them cleaning slamming cutlery."
• "The place entirely lacked character, ambience or any charm."
• "The atmosphere wasn’t so good as we were located in the basement."
• "The whole place looked tired, it is more like a tourist trap now than a genuine good quality food restaurant."

Value for Money

Pros:

• "During the month of October 2020 they have pulled back the cost of their original items to £20, which is the costs of them when they launched."
• "Pricing was surprisingly reasonable."
• "Great value for money lobster, there’s not many places where you can get it that cheap."
• "To be honest in London the prices were more than reasonable.. the children's menu was very well priced allowing the parents to have great food."
• "For the price, it was decent for London."
• "Food is good and price is right."
• "Not cheap - but I go for the lobster which is good value."

Cons:

• "Very expensive. Party of four can spend up to £150 if eating Lobster mains with drinks."
• "However, considering the value for money and the portions offered I would probably look for other options next time."
• "Lobsters are tiny, cocktails mediocre."
• "In-n-out charge only 5 pounds while b&l charge 16 pound plus service charge. Unbelievable."
• "The price has increased quite a lot and my lobster roll didn't come with a salad anymore."
• "Little bit on the pricey side and you will be given a service charge included in the bill."
• "Food is okay, prices are far too high for 'okay' food, making it poor value."