The Library Reviews Summary

Service

Pros:

• "Service was astonishing - the waiters and waitresses were continually topping our champagne glasses up."
• "The server (Aurora?) was super attentive and answered all our tea-related questions."
• "Fab service from wonderfully attentive staff who looked after our every need."
• "Alex and her team provide efficient and very friendly service."
• "Great customer service! Our waiter (Chandra) was very attentive."
• "The staff went above and beyond and kept our bubbles topped up the entire time."
• "Very helpful and friendly staff, service was perfect."

Cons:

• "Incredibly poor service - no response to any communication, hung up on the phone twice and no apology for rudeness."
• "Rarely did someone come check on us."
• "The food quality was disappointing for the price you pay."
• "A colleague of hers the fellow hostess (dark black hair with glasses wearing purple on the day) walked past shouting 'Just get drunk!' which we found quite rude."
• "Horrible food - stale sandwiches (look like but taste much worse then the ones sold in plastic containers at airports) terrible service and absolutely indifferent staff that barely speak English."
• "Service was not the best - waiter spoke broken English and didn't know much."
• "Asked for sandwiches THREE times before anyone came to our table with food, left alone a good 30 minutes without anyone checking in."

Atmosphere & Setting

Pros:

• "The Library Room at the Marriott County Hall was simply brilliant for afternoon tea."
• "The views of Big Ben are amazing."
• "The atmosphere and the view was unbeatable."
• "The place itself was very ambient, with a table overlooking the Thames."
• "The views across the Thames were spectacular."
• "The atmosphere is just perfection if you are looking for a quiet and classy afternoon tea."
• "Absolutely first-class afternoon tea in an historic setting."

Cons:

• "The room was not full."
• "The price was really too much for the experience."
• "The downside of having a great view is enduring the heat from the sun."
• "It was bit too hot."
• "A tourist trap! I never leave bad reviews but this place was too much."
• "Very over-priced and to add insult to injury I was invited to add a tip onto a bill that already included a service charge!"
• "The sandwiches actually reminded me of the pre-packaged sandwiches from Tesco."

Food & Drink

Pros:

• "The scones and finger sandwiches were absolutely delicious."
• "The food was wonderful, my favourites being the mackerel, cod, and the fig dessert - yummo!"
• "The afternoon tea selection surprised and tasted wonderful."
• "The selections of tea were great and the sandwiches, scones, and desserts were all delicious."
• "The tea was wonderful, sandwiches and lovely scones, following with amazing English sparkling wine."
• "The sandwiches and pastries were delicious too!"
• "The food was delicious and our glasses were topped up regularly."

Cons:

• "It will cost you £50 per person for high tea: you receive horrible cakes, dry muffins and horrible sandwiches with hardly any filling made on stale bread."
• "Sandwiches were dry and one of the chocolate cakes had raisins, quite unusual."
• "The food quality was disappointing for the price you pay."
• "Horrible cakes, dry muffins and horrible sandwiches with hardly any filling made on stale bread."
• "The petit fours/tea cakes were not enjoyable, very large portions with strange flavor combinations that did little for the taste buds."
• "The sandwiches were nothing special (some tasted a bit dry)."
• "The sandwiches were a few days old and the cakes, though beautiful, were fairly basic flavours."