Clever Accounts - Accounting service for limited companies Reviews Summary

Customer Service and Responsiveness

Pros:

• "It highlights to me that they have taken accountability and I can’t fault the measures they have taken to rectify the inconvenience caused."
• "Waiting for the outcome but i am really pleased with them, very friendly and professional team."
• "Amar has been very helpful with our business accounts, very responsive and always available to assist."
• "Katie, my accountant at Clever Accounts, is very reliable, customer focussed and turns around my queries in no time."
• "Amar has been incredible I’m so happy I switched to Clever Accounts."
• "Great first conversation with Jack, my accountant. Clearly explained everything and made the thought of setting up my company something to look forward to."
• "I have been with Clever Accounts for 6 months and I have had all my questions answered promptly by Amad who is great."
• "I've been working with Hasnain Shafi (who is my personal accountant) and wanted to write a much deserved review for him. He's beyond patient and knowledgable."

Cons:

• "Clever accounts sorted my self assessment and tax rebate last year without too much stress, but this year they have been utterly useless."
• "Very bad accountants avoid at all costs. The accountants do not follow instructions accounts system is atrocious."
• "horrible communication. only email I get back is 'I am off sick' or 'This person is on vacation' very slow to get back to you."
• "I am changing my review from 5 to 1. It used to be quick response on the phone and emails. Now you have to book appointment but no guarantee they call you back."
• "Unreliable. Booked several call backs from Alice Orford-Kinder. Not once did she bother to make contact with me."
• "I Previously gave them a good review but then things started to go down hill no reply to calls and very poor service."
• "I find responsiveness very important for an accountant and already have had a late return due to Clever Account lack of responsivness."
• "Thinking of leaving after 3.5 years as the portal they use is painfully slow and inaccurate, constant wrong amounts."

Quality of Accountants and Advice

Pros:

• "My personal experiences with Amy Bickersteth, The Manager Of Samantha Hill at Clever Account In Leeds was amazing and helpful."
• "Amar at Clever Accounts has been brilliant, he has explained everything I need to do and know as a ltd company director."
• "Amy was extremely helpful, supportive and professional and amazing customer relations to myself as a valued customer at Clever Account!!!"
• "I cannot thank enough Tabarak as he has answer for all the queries which makes me believe that he is the perfect accountant for the job."
• "I have been using Clever Account for my limited company over the last few years. The service provided has been excellent."
• "Really pleased with the service I receive from my account Katie Whitley. Katie really understands my business needs."
• "I can fully recommend Clever Accounts, i am a small IT business and as such do not really want to get embroiled in accounting details."
• "Clever Accounts has supported my business for over 7 years and it has worked without issues."

Cons:

• "Clever accounts are anything, but Clever. Communication is poor to non existent."
• "Unfortunately, I have not found Clever Accounts to be a good accountancy service compared to what you can get on your own for free."
• "Had to leave after 4 years as the portal they use is painfully slow and inaccurate, constant wrong automated emails telling me to do different things."
• "My key observations: Lack knowledge in more indeapth issues, so any unskilled employee who are assigned to you would cause significant delays."
• "This was a very poor experience with some significant errors made in my case, causing terrible headaches."
• "I cannot begin to lament about how the standards have dropped having this company as an accountant."
• "I used Clever Accounts for 3 1/2 years and they never managed to get anything right the first time."
• "I had a great experience working with Hasnain Shafi @ Clever Accounts over the past year. He's very knowledgeable, easy to interact with."