Bridgfords Sales and Letting Agents Leeds Reviews Summary

Customer Service

Pros:

• "The staff were very helpful, I made the right choice."
• "Aaron especially was super responsive and an excellent negotiator."
• "All credit goes to Alia! 🙌"
• "Much considerate and professional agents there."
• "Extremely friendly office."
• "It is refreshing knowing that the service we are receiving is genuine and helpful."
• "Overall made an extremely daunting experience, very easy and stress-free."

Cons:

• "Their service is pathetic and they don't manners to talk with you."
• "Listen to the 'REAL' reviews and stay WELL WELL away."
• "Got so frustrated that we changed to another agent - Bridgfords stopped corresponding altogether once they were informed."
• "Because of my recent experience with bridgfords, I would not recommend renting properties with Bridgfords."
• "No processes, no proper communication and lies and manipulations at each step."
• "Vile vile company who are not fit for trade, They will steal your money, break promises made and flat out lie to your face."
• "Completely disorganized team."

Property Quality

Pros:

• "Alia and her team at Bridgfords Leeds have been excellent in not only helping me find an investment property in Armley but helping me let and maintain the property to a high standard."
• "I received excellent service from the team at Bridgfords particularly Aaron Ewan who was accommodating, flexible and very helpful in getting my apartment photographed and back on the market."
• "No sooner had I just placed the property on the market when I was informed the very next day that a tenant had been found."
• "And they got me great tenants!"
• "AMAZING service from start to finish selling with Bridgfords."
• "Bridgfords have been fantastic throughout the purchase of my first apartment in the city."
• "5 star service."

Cons:

• "The flat they rented out to me was dirty, mouldy, musty and had left over mouldy food in fridge and cupboards."
• "We asked for immediate termination of agreement and they made that journey super hard, mentally frustrating and stressful."
• "Inspite of telling them in writing that the offer we are making is subject to the condition that cleaning and repairs will be done before our moving date we were misled and handed over the flat with none of the repairs done."
• "If you will look in the condition of balcony you will be shocked."
• "Then when we moved in we found a filthy flat with a host of leftover items from the previous tenants like vapes and alcohol, without even a decent hoover to clean the mess with and a washing machine with mould."
• "We were not handed any inventory checklist, we were made to sign agreement by telling a lie that contractors are working on the site, they handed the wrong key and next day handed the right key, when we enter the flat they tell us nothing was done and now you raise repair requests in there portal."
• "For the second time in our 2 1/2 tenancy with Bridgfords we have reported emergency plumbing repairs that have taken DAYS to even get a real response on."

Communication

Pros:

• "They work swiftly and provide great service."
• "Good customer service is a rarity nowadays but these 2 lads have perfected. Couldn’t recommend the sales team enough."
• "They were in constant contact, to keep me in-the-know about ongoing procedures."
• "Whenever we had a query over our time as tenants they were more than willing to help us, whenever we rang them with any issues they were more than happy to help and made us feel more than welcome."
• "Clear communication and quick response."
• "They always were sure to address any concerns I had and ensured that I was comfortable with the proceedings."
• "I'd like to start by how impressed I am with the staff and their efficiency!"

Cons:

• "And they don’t have the time to confirm for that either."
• "No processes, no proper communication and lies and manipulations at each step."
• "When I called the office her colleague told me viewings were cancelled and that she knew that 'some' phone calls when out to let people know - clearly a cover up!"
• "The communication from the team is terrible, they will take your money and you have to run them down in order to have a follow up."
• "It’s impossible to get anything done with them and they don’t seem to communicate internally."
• "Once you have moved into the property any issues raised to the agent is disregarded and your asked to refer all matters to Property Management."
• "They say they have so many enquiries that they can’t arrange a viewing and asked to send a holding deposit based on video."