Oulton Hall Hotel, Spa & Golf Resort Reviews Summary
Category: Hotel Leeds
Address: Rothwell Ln, Oulton, Leeds LS26 8HN, United Kingdom
Phone: +441132821000
Rating: 4.2
based on 491 reviews.
Room Quality
Pros:
"The rooms are large and again were decorated with quality design in mind, the rooms were also functional."
"Our room had a beautiful view and was very clean and had everything you needed for a few nights break, the complementary mini bar was a bonus too."
"The room was accommodating and clean, with nice views."
"The room was lovely and spotlessly clean and comfortable."
"Clean, spacious room with a big, comfy bed (we went for a Superior room)."
"Our room was lovely and clean with fluffy towels and comfy bed."
"The rooms and beds are very comfy."
Cons:
"The room we stayed in was most definitely not 'luxury' and was not as advertised on the website."
"The room decor was extremly outdated, nothing like the images and not worth the £200+ we paid."
"Stayed in a room on the 3rd floor, bedroom was OK but such a farse to get to, bathroom was so old and outdated."
"The headboard on the bed was dirty and falling apart, not a good first impression."
"Our rooms….Mould in bedrooms corners on the ceiling…could have been spiders webs filled with eggs?? Very strange!"
"The room had plumbing issues and smelt like constant faeces."
"Upon arrival in the room, it was dirty, covered in cobwebs."
Spa & Wellness
Pros:
"The spa treatments for us both were great as well."
"Wonderful experience in the spa."
"Highly recommend a spa day at this hotel."
"Came here for a spa experience and couldn’t fault it - decent facilities and large pool."
"Lovely facilities in the spa and really good treatments."
"We had a fabulous spa treatment, it really is a lovely spa area."
"The spa is super and treatments highly recommended."
Cons:
"The spa was cold, extremely(!) busy and there were lots of children running around and jumping in the pool."
"Spa felt a little let down, had to ask for robe and towel, back and shoulder massage was very good."
"The hot tub was not hot and the bubbles were sparse and concentrated in one corner."
"Only 2 loungers around the pool."
"The spa was also a little disappointing."
"The main pool was freezing cold, the jacuzzi burnt my eyes to the high chlorine connect."
"The jacuzzi was lukewarm, and very few seats."
Food & Dining
Pros:
"Evening dinner was delicious and breakfast was top notch."
"The food is outstanding as is the service."
"The food was lovely."
"The food was just so nice."
"Evening meal lovely, smoked salmon starter, then seabass with risotto."
"The food was delicious with very efficient waitresses."
"The food was excellent all courses."
Cons:
"Breakfast was not available for room service, and buffet style !!!"
"The hot option was poor, mind you consider we arrived at 7.00am. The beans were skinned over, the bacon was luke warm and the scrambled eggs were awful."
"We were extremely disappointed with the quality and the taste of our meals."
"Service for food was shocking, food was burned, how do you turn a burger bun?"
"The food was cheap, tasteless and sometimes cold."
"Unfortunately our food was cold, took over one and half hours to arrive and the staff didn't seem bothered."
"The oil that some of the items were cooked in smelt off."
Service & Staff
Pros:
"We recently stopped with you from the 29th Jan 3 nights, our second visit, again made to feel valued customers from start to finish by your staff."
"Nick the manager was very friendly and helpful and Chris at the champagne bar too, both went above and beyond."
"From the moment we arrived we knew we were going to be well looked after by a warm, friendly, polite yet professional team of expert practitioners."
"The staff are amazing, received lovely service from Karis and Jab from behind the bar and Adam on reception."
"All staff were so friendly and helpful in all the departments."
"The staff were very friendly and helpful."
"The staff were all genuinely friendly and helpful."
Cons:
"Used to love this place but the absolutely shambolic management has ruined it."
"Trying to get the staff to serve you coffee in the morning was painfully difficult!!"
"The customer service needs to be seriously improved to give your visitors a warm welcome and the wow factor."
"The staff were not attentive at all, the bar staff in the Champagne Bar got distracted making our drinks and served someone else."
"Service was abysmal. Slow, untrained junior staff with no hint of knowledge about their industry."
"Good luck trying to get hold of reception at any point in time, they never pick up, feels like no one is ever behind their phone."
"The two girls on the spa reception were extremely rude and dismissive."