The Sherlock Holmes Museum Reviews Summary

Staff and Guides

Pros:

• "The staff are friendly and knowledgeable and it's quite interesting."
• "The guides were lovely and did a great job of delivering information about everything in the house."
• "The story telling staff is very informative and amusing."
• "The staff, dressed in period costumes and knowledgeable about Holmes’ world, added an extra layer of charm to the visit."
• "The attendants were very helpful."
• "The guards at the entrance were very helpful and understanding."
• "The staff were wonderful, very friendly and pleasantly responsive to questions."

Cons:

• "I thought the guide would tell us more about the character and the author."
• "But feels a bit of a money grab with the limited commentary inside the house/museum and the generally unhelpful, rude staff."
• "The queueing system is a joke."
• "Did not have a good experience due to the bad customer service in the front desk."
• "Actually would be a nice place for Sherlock Holmes place but the staff especially the older bald/black haired men is so much unfriendly."
• "Very bad experience as a disabled person."
• "Our experience was ruined by a man of the staff that discriminated me."

Gift Shop and Merchandise

Pros:

• "Visiting the gift shop was a delight as well. It offered a wide range of Sherlock Holmes-themed merchandise."
• "The gift shop has a good selection of souvenirs, books and memorabilia."
• "The shop is also very good and lots of unique gifts at pretty reasonable prices."
• "The gift shop is stocked with well thought souvenirs, not just keychains and fridge magnets."
• "The gift shop had some amazing books, puzzles and other trinkets."
• "The souvenir shop has a lot of cool stuff to offer."
• "Everyone is in period costumes and there's a proper shop attached with great souvenirs."

Cons:

• "The shop prices are too high so buy better 2 shops beside the museum at much cheaper price."
• "Expensive gift shop."
• "The gift shop goes a little far putting Sherlock Holmes name on products, but I guess it sells."
• "For sure, it is a good place to visit memories of the great Sherlock Holmes, and well organised, but each and every souvenir there was very much expensive."
• "The gift shop (again, rather pricy)."
• "Also there is a souvenir shop which has all sorts of useless Sherlock merch."
• "The Sherlock Holmes gift shop cannot take any photos!!! So buy the gift as much as you can🤣"

Accessibility and Convenience

Pros:

• "If you book the tickets online, you won't have to wait in line."
• "It's was easy enough to find, not too crowded; as they wait you outside, and bring you in, in groups."
• "I visited the museum on a weekday around 5 pm and there was no line to get in."
• "Worth a visit! Best to pre book as you won't have to wait in the long queue."
• "Bought tickets online so skipped the line, very much recommended otherwise people waited over half an hour to enter."
• "Good to buy the ticket in advance so you spend less time in the queue!"
• "I was able to gain entrance after a short wait."

Cons:

• "If you can't stay away, then make sure to prebook and pay for your tickets online, because the lines to get tickets and get in are so long."
• "We waited over 1 hour for the 20 minute visit."
• "Additionally it could be hard for people with restricted mobility."
• "However, it is important to note that the museum's popularity can result in long queues and crowded rooms, which can detract from the overall experience."
• "Highly disappointing experience. Despite booking tickets in advance, I found myself waiting in line with those who purchased tickets on-site."
• "Please be aware that this place is not wheelchair accessible and has several flights of stairs."
• "It can get a bit busy on the stairs as they are very narrow and they can be hard to go up and down with lots of people."

Experience and Atmosphere

Pros:

• "Had an absolutely magical time at the Sherlock Holmes Museum."
• "The museum showcases an extensive collection of artifacts, props, and memorabilia related to Sherlock Holmes, providing a glimpse into the detective's world and the Victorian era."
• "Delightfully reverent of the beloved character Sherlock."
• "The museum captures the essence of Victorian-era London, recreating the famous detective’s study, sitting room, and other meticulously crafted areas with incredible attention to detail."
• "The atmosphere is immersive, evoking a sense of stepping into the pages of Arthur Conan Doyle’s timeless stories."
• "It captures the essence of the stories, transporting visitors back in time to immerse themselves in the world of Holmes and Watson."
• "The museum's interior is exquisitely designed to recreate the atmosphere of Holmes and Watson's iconic residence at 221B Baker Street."

Cons:

• "The place is very small, so it gets pretty crowded."
• "The living room itself is wonderful, but you don’t get much time to look around - you’re ushered upstairs, as another group is already waiting to be crammed into it!"
• "For £15 each it was a fairly short tour with not much information or excitement."
• "It’s just a bunch of random Victorian stuff in the famous house."
• "£15 entry and couldn’t have been in there more than 20 mins. Massive tourist trap."
• "The museum is quite small, so I believe they only allow 15 people in at once, but there is no time limit to how long you can be in the museum for, you can take your time."
• "Purely tourist attraction. Small and crowded space, very short visit. You can view it all in 15-20 mins."