The Riverside Reviews Summary

Atmosphere & Location

Pros:

• "The venue has an incredible atmosphere and the team always work to create a warm relaxed vibe."
• "The Riverside bar & restaurant has a nice location near the river with a great look."
• "Features an amazing view of the River of Thames."
• "Set next to the Thames it's a great location and if you're outside and it's cold they've got the heaters to keep you there for longer 😉"
• "The atmosphere here is very nice to meet friends, colleagues or family."
• "Being on the river is an added bonus!"
• "Great setting along the river."

Cons:

• "The only downside was the room has no soundproofing so having an online meeting can be difficult unless you’re using headphones."
• "Nice place, good food but a little lacking in atmosphere as it was pretty empty and no music playing."
• "It can get quite noisy inside so we also escape outside sometimes."
• "Unfortunately the entire outdoor area is all smoking so as a non smoker it is exceptionally unpleasant to be sat trying to eat or drink having 4 tables around you puffing away."
• "It was oddly quiet for a sunny Sunday afternoon in June."
• "The inside stinks."
• "It smells to old frying fat."

Food & Drinks

Pros:

• "Once you get food and drinks however, it’s good quality and you will be happy."
• "The bartender Matés made the best Bloody Marry."
• "The food and friendliness are outstanding."
• "You can enjoy a pint, have a good lunch and a coffee without breaking the bank."
• "Tasty food, great atmosphere and the service was excellent!"
• "The food was great, with really good flavours and variety."
• "The food was delicious and the drinks fairly priced."

Cons:

• "The food is kebab shop quality and they charge exorbitant prices."
• "Menu was very limited and didn’t match the website."
• "The food is average and the staff is mostly unfriendly."
• "The avocado halloumi burger was £19 and it was basic with no special sauces and no care taken."
• "Foods were nothing too special which was slightly disappointing."
• "The roast pork could do with crackling as well."
• "Sweet potato fries were a little oily too. Such a shame because the view was incredible."

Service & Staff

Pros:

• "Staff were all nice and accommodating."
• "Sakiv the staff who served us is extremely professional, alert and has great customer service."
• "The staff are fabulous."
• "Staff are always great, manager is really hands on with huge attention to detail and ensuring great customer experience."
• "The service was extremely professional by a very pleasant Silus, who looked after us very well."
• "The staff make visiting The Riverside a delightful experience."
• "Staff were efficient and friendly."

Cons:

• "The service on this occasion could have been better as I found the maître d' unnecessarily officious and we had an unhelpful waiter."
• "The staff seemed to lack proper training and were painfully slow in their service."
• "Service is non-existent and food is very poor."
• "The service itself was very friendly and accommodating - this is my first time in the city of London and I’m very grateful to Emily/Emeline (?) who helped us find our way home that evening!"
• "Service was awful had to wait an hour for our starter."
• "The service was not the best it was slow and there were some communication issues."
• "Waiters really unhelpful and did not care whatsoever / almost rude."