The New Cross House Reviews Summary

Atmosphere & Ambience

Pros:

• "A very nice, very relaxed place. Went there on a Wednesday afternoon-evening while it was still sunny and it honestly felt more like a bar in a holiday destination rather than a pub in London."
• "Nice atmosphere inside and outside with plenty of seating available."
• "The atmosphere is always buzzing, especially at the weekend."
• "A little update: recently had the pleasure of trying out New Cross House's beer garden, a gorgeous ivy covered space that captures the afternoon and evening sunshine!"
• "Lovely place for drinks great beer garden and awesome service...very chilled in the heart of the city."
• "It's a beautiful pub with really friendly staff and a lovely atmosphere."
• "Brilliant location, good ambience and an amazing beer garden."

Cons:

• "Plus the place felt a little trashy."
• "Music was loud inside so outside is better if you like your beer with a side of non-shouted conversation."
• "The overall experience was marred by very poor service."
• "Service is appalling."
• "The ambience and decor of this place is seriously amazing. I have not been in an establishment quite like this, comforting yet quirky, friendly and relaxed."

Food & Drinks

Pros:

• "The drinks are delicious and reasonably priced. The food was reasonably priced and delicious as well."
• "Pizzas here are great! 2 for 1 cocktails on a Friday night is awesome."
• "For food, the biggest selling factor are the amazing rustic pizzas which are excellent."
• "They have a pretty decent selection of keg ales."
• "The food is always good, with a decent selection of vegan options."
• "They do delicious pizzas up there with Home Slice."
• "The food was reasonably priced and delicious as well."

Cons:

• "Food came without cutlery and napkins, which we had to source ourselves."
• "Roast was not good. Chicken was dry and veg was a combination of undercooked and burnt."
• "Dirty floors, filthy toilets."
• "Very disappointing experience here."
• "Awful Sunday Roast."
• "Sadly, the food was a massive let down - £14+ for burgers, which included an overcooked patty."
• "Both pizzas were overcooked, leaving the crust tough, more like a piece of wood."

Service & Staff

Pros:

• "COVID secure with track and trace, table service via pub app, anti bac stations and frequent washdowns."
• "Staff were very chilled out and pleasant."
• "The venue itself is lovely, the staff are super friendly and genuinely so."
• "Such friendly staff! I have been here a few times in the past, but today was just so great that I had to write a review."
• "Staff where extremely helpful Charlie, Tom where very accommodating as they got my order wrong... And were so helpful and professional."
• "Service was fast and friendly."
• "Lovely staff, great pizzas, good selection of drinks! Highly recommend."

Cons:

• "The service lets this place down though."
• "We paid £90 for three people, three meals (pizza, 2x fish and chips), three alcoholic drinks and two hot drinks. Felt robbed."
• "Don't get me wrong....the venue is amazing but Chloe that works there is so rude, because of here I will not go there anymore."
• "I don't understand how this people manage to hire only rude staff."
• "However, some of the members of the staff have recently been exceptionally rude and sometimes downright hostile."
• "I've had too many instances of rude staff implying that it's an inconvenience to serve me."
• "I felt disrespected by Chloe when she shouted at us to leave and she took our drinks that we paid for."