"The food was absolutely superb with perfectly cooked mussels, halibut and scallops."
Cons:
"Agreed to give me a refund as food was inedible."
"Communication between members of staff was non existent... my mam and husband had dietary needs which were not known."
"Ordered clementine and chicory salad... really just had a plate of salad leaves and pine nuts."
"Booked in for Xmas eve lunch... both my partner and I had very upset stomachs after the mussels."
"Waited over 35 minutes for afternoon tea... only one small plain sponge cake each."
"Absolutely terrible, had salad with caterpillar or maggots in it."
"Fish and chips with mushy peas the chips were OK the peas ok the fish batter was not cooked right through and the fish seemed not to be fully cooked either."
"Ordered scallops which were over salted and rubbery with the lamb to follow... The lamb was undercooked and inedible."
Service
Pros:
"The staff are efficient and friendly."
"Service was excellent, and staff were friendly and helpful."
"Nothing was too much trouble for the staff."
"Service was good, staff attentive."
"The staff at the venue were super friendly and accommodating."
"Best steak we’ve had in ages off the two courses for £16."
"The staff were professional and friendly."
"A very enjoyable visit... The service was very good."
Cons:
"Why agree to refund me and then not do it? Poor customer service."
"Service was very slow, long wait to get drinks."
"Service and waitress were spot on but won't be going back. Shame as the restaurant is lovely."
"Entering, it's hard to tell if it's trying to be a café, a pub or a restaurant, but ignoring customers isn't a good start."
"Absolutely appalling service!!!! I promptly told my kids that we would not support a business with such rude staff and we walked out."
"The interior is a really nice place... however cup sizes for drinks are way too small and misleading."
"Very disappointed. Only wanted sandwiches which took 20 to 30mins to come."
"Drinks were okay although we didn't appreciate being moved from our vacant table with no signage to indicate it was reserved."
Ambiance and Atmosphere
Pros:
"Stayed and enjoyed the music and atmosphere. Will return next time I'm in Morpeth."
"The atmosphere wasn't really 'us' in the bar area, however, we thought we would give the restaurant try."
"It's really nice, I went there with a friend for coffee & cakes. It was nice & relax."
"Leave your mobile at home and enjoy an old fashioned pub."
"The place is huge, but the areas are laid
out so it still feels intimate. The decor is great."
"Venue looks impressive."
"Beautifully decorated. Clean and tables well spaced."
"Very stylish and comfortable premises."
Cons:
"Restaurant/bar with live music... Toilets could do with some attention and cocktails were expensive for a small tiny glass."
"It's hard to tell if it's trying to be a café, a pub, or a restaurant, but ignoring customers isn't a good start at being any of those."
"Really disappointed and won’t be coming back. Not quite what I expected as service has always been exceptional here."
"We've been in for drinks before but the atmosphere wasn't really 'us' in the bar area."
"Very busy in the morning and seems to suffer staff shortage."
"Very poor... had to ask for 1 of 5 empty tables to be cleared."
"Total missed opportunity. Staff appear to be mainly youngsters with little customer service experience."
"A great deal of money has been spent on refurbishing the old Queens Head and it has turned out very nice inside... but the service can be very slow."
Value for Money
Pros:
"We ate here twice during Morpeth Restaurant week... great value and two great nights!"
"Every course was exceptional... Will definitely be back for food, it was great value."
"Best steak we’ve had in ages off the two courses for £16."
"The quality and quantity was excellent, Not cheap understandably so, But more than acceptable."
"Good range of beers and ciders... food was the excellent sharing platter."
"We had the Sunday lunch which was delicious."
"The food that we chose and was served was the excellent sharing platter."
"Fab decor, great ambience, staff lovely, great selection of drinks and a good food menu, something for everyone."
Cons:
"Ordered clementine and chicory salad... Not sure why a restaurant would serve just a bowl of leaves."
"
Waited over 35 minutes for afternoon tea... overpriced for what we got only one small plain sponge cake each."
"Cocktails was expensive for a small tiny glass."
"Very busy in the morning and seems to suffer staff shortage but the coffee and scones and cakes are worth the wait."
"Ordered scallops which were over salted and rubbery with the lamb to follow... The lamb was undercooked and inedible."
"Charged me £56 for Dover Sole. The prices are represented by small numbers no £ signs or 00."
"Been today and very poor service, from walking through the door to leaving was disappointing. £21 for 2 sandwiches and a tea."
"Very poor... had to ask for 1 of 5 empty tables to be cleared."
Customer Service
Pros:
"The staff are efficient and friendly."
"The staff at the venue were super friendly and accommodating."
"Best steak we’ve had in ages off the two courses for £16."
"The staff were professional and friendly."
"A very enjoyable visit... The service was very good."
"I had a great experience at pleased to meet you today would definitely recommend."
"Very stylish and comfortable premises. Staff attentive and polite."
"Staff lovely, great selection of drinks and a good food menu."
Cons:
"Why agree to refund me and then not do it? Poor customer service."
"Entering, it's hard to tell if it's trying to be a café, a pub, or a restaurant, but ignoring customers isn't a good start."
"Absolutely appalling service!!!! I promptly told my kids that we would not support a business with such rude staff and we walked out."
"The interior is a really nice place... however cup sizes for drinks are way too small and misleading."
"Very disappointed. Only wanted sandwiches which took 20 to 30mins to come."
"Drinks were okay although we didn't appreciate being moved from our vacant table with no signage to indicate it was reserved."
"Waitress was clueless, ordered chicken Wellington and it came covered in gravy."
"Awful service. The cafe section at the front was mostly empty but it took over 30 mins to get our orders."