Spaghetti House Italian Restaurant Westfield Reviews Summary

Food Quality

Pros:

• "The two pasta dishes I ordered were NOT on the menu, but they prepared them for me. And they were GREAT!"
• "We had a 3 course dinner which was £18, starter lovely, main was delicious and the pudding was lush."
• "The food was delicious and the service was outstanding."
• "Surprisingly one of the best pasta i had in london... the pasta texture is just nice and the sauce combination is very good."
• "The food was amazing!!!"
• "Everything tasted so delicious."
• "Food is very delicious and healthy."

Cons:

• "Prices are terribly expensive for what you get. Tasteless carbonara and a can of soda for £21."
• "All food was cold or just about bearably warm, the pizza dough was not fully cooked and was quite stretchy and dry."
• "I had a breaded chicken tonight and was feeding it to my daughter too, when I got to the middle bit of the chicken I realised it was pink and raw."
• "The food was bland and wet."
• "The food that arrived barely had any ingredients on and was at best, a bland concoction of mediocre restaurant chain food that failed at any form of authenticity."
• "The food was not tasty at all my lasagne was cold and very rich my daughter food was cold as well."
• "All the food seemed like it was microwaved. Nothing fresh about it."

Service

Pros:

• "We was lucky enough to be served by the waiter named ALI he was so sweet, kind and friendly."
• "The waiter Tanmoy is really nice and helpful, he suggested the best items."
• "The staff was very welcoming and friendly."
• "Our server, Ali, was really attentive by making us feel welcome and constantly checking up on us."
• "The service is absolutely outstanding."
• "Staff friendly."
• "Paula was our waitress, very lovely lady."

Cons:

• "The staff was so rude, then we spoke to the manager and she decided 'it was supposed to be like this'."
• "This place is an absolute joke, and the staff service is unprofessional and rude…!!"
• "Very overrated and very expensive for the food we bought."
• "Waiters were rude and just ignored us the whole time, never asked if everything was ok."
• "We were served more than 1 hour after our order and only after I started asking questions to 2 waitresses."
• "Waiter takes another 25 minutes after being called to take the order."
• "The manager was so rude, not helpful, and lack all manager skills."

Value

Pros:

• "Weekdays are great if you prefer it to be more quiet."
• "No unreasonable waiting and just good food."
• "Overall nice experience and I would come back."
• "It's absolutely very good value for money."
• "Lovely and very tasty food reasonably priced."
• "Excellent service, great food, quality, and reasonable prices."
• "Food tasty & reasonably priced and staff very friendly & accommodating."

Cons:

• "Male foh staff member was rude with a can't be arsed attitude."
• "The service was gravely appalling."
• "Everything I’ve mentioned + a bottle of sparkling water costed me 40£."
• "High prices, very small portions, then they add 12.5% to your bill as service charge."
• "The pasta was very spicy and watery as if it wasn’t drained well and crunchy in the middle. Plus, for a vegetarian regular pasta meal with only the pasta and sauce as ingredients, £12 is a little steep."
• "Then the price, £16.95 for a carbonara. Insanity."
• "Absolutely terrible, went with 3 children, ordered 3 spaghetti child portions, 1 salad with salmon, 3 drinks coke, ice tea and coffee waited over 1 hour for the food to arrive cold, then got a bill for £86? Please avoid."

Atmosphere

Pros:

• "I absolutely loved my visit to Spaghetti House, I enjoy Italian food and this place just called to me, from the interior to the food everything was amazing."
• "The staff are absolutely lovely and the dining experience is very much enjoyable."
• "Beautiful venue."
• "This restaurant has the best atmosphere ever."
• "Even the ambiance of your restaurant is very pleasing."
• "My family went there some days ago, he vibes is really good."
• "The restaurant's environment is very peaceful and clean."