The Hillgate Reviews Summary

Service

Pros:

• "Service was spot on."
• "Thank you for taking care of us so attentively, we felt very welcome :-)"
• "The service from Alex and the manager, Jono was exceptional."
• "Staff were lovely and very attentive to needs, including being easily able to cater to dietary requirements we had and just made it a great experience."
• "Rafael treated us like we were his own personal guests, and it was well noticed by all members of my group."
• "The staff are always warm and welcoming."
• "The staff were incredibly friendly and made everything very smooth and they were very personable too."

Cons:

• "Awful service and attitude."
• "The service very poor. I am done- never coming back."
• "We waited for 25 minutes at our table and still no one had come to ask what we wanted to drink, or offer us a menu."
• "Bar manager is extremely rude and unprofessional."
• "Service was incredibly slow, with a 45 min wait just for our drinks to arrive."
• "Very poor customer service."
• "Haven't had such bad service in a long time."

Food Quality

Pros:

• "The steak was cooked to perfection and seasoned just right."
• "The pork belly melted in my mouth without being too greasy and sickening."
• "Food was excellent."
• "The food was unreal!"
• "The food is really delicious."
• "Absolutely amazing food, I had the beef burger my girlfriend had eggs benedict and both were perfect."
• "The food here is really above average even for a gastropub."

Cons:

• "The trimmings were small, half a carrot, 1 whole onion, a cold Yorkshire pudding."
• "Main items from their 'full day' roast menu were already 'finished' at 2pm."
• "One piece of fatty beef does not a Sunday roast make."
• "Two thinly sliced pieces of beef and they call it Sunday Roast, not good value for money."
• "Food is decent tasting but is pretty pricy for what it is."
• "Food is not too bad, but have had better pub food!"
• "Fish and chips however was not great."

Atmosphere

Pros:

• "No doubt, it is a cosy, relaxed place for an afternoon lunch."
• "Great place and atmosphere and nice food."
• "The atmosphere of the pub is perfect - a throng of people and a gentle buzz but not too loud."
• "The atmosphere is attractive."
• "A real gem with really friendly people and a classy ambience."
• "Atmosphere was perfect.... wish I had this back home."
• "An all-around great English pub with great atmosphere and equally great food!"

Cons:

• "Very echoey inside so difficult to hold a conversation with more than one person without shouting."
• "Just far, far too loud and noisy… struggled to hear my partner at dinner."
• "It does get bit tacky on Sat night."
• "Only a few long-term locals or 'elders' still drink there."
• "Heaters on in summer and sat in virtually empty pub for family meal next to heater."
• "Outside standing area is a bit small and naturally spills onto the road."
• "Nice pub... Very busy and buzzy. I wish they could do something about the acoustics as it gets very loud."

Value for Money

Pros:

• "Great location, great food and drinks, and at reasonable prices too."
• "It has great prices."
• "Great value for money."
• "The food is a good price for London and DELICIOUS."
• "Great beer selection and reasonable prices for the area."

Cons:

• "Quite expensive for what you get - online booking service and online details lacking."
• "Not good value for money."
• "Bit pricey."
• "A little overpriced, and portion sizes are not standard."
• "Couldn’t believe they would charge £32 for a medium quality small sirloin and not include one single side dish with it."